in2tel Secures Telecom Licenses to Operate in Europe
in2tel has secured licenses to operate in multiple European countries, including France, the Netherlands, Bulgaria, Belgium, Croatia, and Romania.
Company News & Blog
Business Voicemail Greetings: 7 Examples of Good Practise
When it comes to customer service, phone calls are still an essential part of the equation. That's why your business must have a professional voicemail greeting set up.
Queuing Phone Calls is Good For Business
Call queuing is a system used by many businesses to manage incoming calls. It works by placing callers on hold until an agent can assist them. Call queues help to ensure customer calls are picked up, prevent frustration, and ensure everyone receives the assistance they need.
Tools to Manage and Identify High Call Volumes
In today's fast-paced business world, managing high call volumes efficiently is essential for providing top-notch customer support. A seamless and responsive communication system can make all the difference in keeping customers satisfied and your team productive.
1800 Numbers – Everything You Need To Know
When a call is made to an 1800 number, the call is free for the caller and only the receiver is charged for the call.
in2tel Completes Full Transition to VoIP: The Final Interconnect
in2tel finalises the migration of its final interconnect to Voice over Internet Protocol (VoIP) technology.
Response to Irish Telecom Hacking Campaign & Important Partner Advisory
You may be aware of the recent hacking that targeted Irish telecom companies last Friday. This well-coordinated and significant assault served as a stark reminder of the evolving cyber threats we face.
Voice-to-Text in Businesses and Contact Centres
Think of Voice-to-Text as a digital assistant. It can record key points from meetings. It can transcribe customer service calls in real time.
Artificial Intelligence in the Contact Centre: The Benefits and Challenges
Artificial Intelligence (AI) is transforming most industries, including telecoms. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.