AI in the Contact Centre
Artificial Intelligence (AI) is transforming most industries, including telecoms. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.
Company News & Blog
5 Phone System Features Every Business Would Benefit From
In today's fast-paced business environment, small businesses need to stay agile and innovative. Adopting a modern, automated phone system is an excellent way to gain a competitive edge.
The Do Not Originate (DNO) List
ComReg has encouraged all telecoms operators in Ireland to implement DNO to protect Irish consumers and businesses.
A Guide to Cloud PBXs
A hosted, Cloud or virtual PBX are all names given to a phone system that has no on-site installation within a business.
Say Goodbye to FRA, PRA, & BRA Phone Lines
The telecommunication industry is constantly evolving, and we are currently witnessing a significant shift towards digital and internet-based communication services.
0818 Numbers – Everything You Need To Know
0818 is a national number range businesses use to create a national presence. Calling these numbers incurs a standard landline charge, that will be included in monthly minutes and free landline call packages.
The Benefits of a Phone System using SIP Trunking
A business phone system that uses Session Initiation Protocol (SIP) technology can bring numerous benefits to an organisation.
Christmas Opening Hours 2022
The end of the year is almost here, which means more than just presents and spending time with family and friends. For most businesses, the…
Financial Firm
An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.