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The quality of the service and work provided by in2tel to its customers is the concern of each member of the organisation. It is recognised that we can only progress through the provision of a level of service and work that meets our customers’ needs and expectations. It is, therefore, our objective to:

  • Ensure we satisfy our customers’ needs and expectations.
  • We evaluate customer feedback and take appropriate action if we deem it necessary.
  • Make commitments we fully understand and believe we can meet.
  • Agree realistic timescales and objectives with customers and communicate in an open manner any unaccounted-for or unforeseen issues.
  • Create a culture for continuous improvement, envisage objectives and implementation of risk-based assessment to ensure management resources in all quality matters and include them in the overall company business plan.
  • Perform our work in a responsible manner.
  • Comply with all applicable laws and regulations, both current and future.
  • Use qualified and experienced staff with the capabilities to achieve our goals.
  • Train our staff in the Organisation’s policies and procedures and develop the skills and abilities to meet our joint aspirations.
  • Ensure any changes to the Quality Policy are controlled by Top Management and reflect the changing Objectives, Risks and Context of the company.
  • Commitment to communicate the policy to all staff, customers and other interested parties.
  • Charge appropriately for the services we provide.

To assist the company in achieving its quality requirements it is committed to operating in a manner that maintains compliance with the International Quality Standard ISO 9001:2015 and facilitates ongoing IMS system improvement.

It is the organisation’s belief that, in operating to these standards, it will achieve the needs and expectations of our customers.

This Quality Policy Statement has been approved and authorised by:

Managing Director:

Mark Hennessy

Date: 29/06/2023

Review Date: 28/06/24

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