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When it comes to customer service, phone calls are still an essential part of the equation. That’s why your business must have a professional voicemail greeting set up. Despite the popularity of email and social media customer service, phone calls remain crucial for customers to contact you.
But what should you say in your recording? In this article, we’ll cover everything you need to know about crafting a great greeting. We’ll explain why having a voicemail greeting is essential, what makes an excellent one, and provide you with seven examples of business voicemail greetings to get you started. Plus, we’ll even share some tips on how to use voicemail for customer service.
Why You Need a Voicemail Greeting
A voicemail greeting is crucial to managing calls for your business. When call volumes are high, it can be challenging to attend to every call, and a voicemail provides an opportunity to reach out to customers who could not connect with you at the time. By offering a voicemail option, you demonstrate to your customers that you value their questions and concerns and plan to get back to them.
Your greeting can be the first point of contact with the caller, so making a positive impression is essential. While some larger companies like Coca-Cola have moved away from voicemail entirely, having a compelling message can be a way to set your small business apart and show that you value customer and B2B interaction.
A voicemail on your business phone is still considered good etiquette and can be an essential point of contact with your business community and customers. A professional voicemail greeting can build trust and establish a positive image for your business.
What Makes a Great Voicemail Greeting
An excellent greeting should be professional, concise, and personalised to your business. It should indicate that the call will be returned on time and follow through on that promise. Your greeting is an opportunity to showcase your brand personality, so don’t be afraid to let it shine through. Please remember that a clear plan for answering voicemails is crucial to your overall voicemail strategy.
7 Business Voicemail Greeting Examples
With voicemail greetings, it’s essential to strike the right tone. You want to sound professional, friendly, and helpful. Here are seven examples of great messages that you can use for your business:
Professional Voicemail Examples
A professional greeting should be clear, concise, and to the point. It should state your name, company, and why you are unavailable. Here are two examples:
Hello, you have reached [Your Name] at [Your Company]. I am currently unavailable to take your call, but please leave a message with your name, phone number, and the reason for your call, and I will get back to you as soon as possible. Thank you for calling.
“Hi, you have reached [business]. We are sorry to have missed your call, but we promise to get back to you as soon as possible. Please leave your name and number; we look forward to speaking with you soon.”
Informal Voicemail Example
An informal voicemail greeting can be used in a more casual setting, such as a small business or personal line. It should still be professional and polite but can be more relaxed in tone. Here is an example:
Hey there, you’ve reached [Your Name] at [Your Company]. Sorry I can’t take your call right now, but leave me a message with your name and number, and I’ll get back to you as soon as possible. Thanks for calling!
Customer Service Voicemail Example
A customer service voicemail should be friendly, helpful, and informative. It should let the caller know that their call is important and that their issue will be addressed. Here are four examples:
“Welcome to [Company Name]. Our agents are currently unavailable as we are experiencing a high volume of calls today. Please leave a detailed message, including your name, phone number, and the nature of your request. Rest assured, we will respond as soon as possible. Thank you.”
“Good day, you’ve reached the voicemail of [Your Name with [Company Name]. I am currently unavailable, likely engaged in assisting other clients. Your question is significant to us, and I would like you to leave your name, number, and the purpose of your call. I will quickly respond to your message and address your needs. Thank you for choosing our services.”
“Hi, you’ve reached [business]. We’re available by phone from [hour] to [hour] Monday through Friday and from [hour] to [hour] on the weekends. You can also contact us by going to our website, [URL], live chatting, or emailing us. Please leave your name and number after the tone if you’d like us to call you back.”
“Thank you for calling [Company Name]. Your call is important to us. Unfortunately, our sales team is currently assisting other clients. Please leave your name, contact information, and a brief description of your inquiry, and one of our sales team will return your call promptly. Thank you”
Remember, your voicemail is often the first point of contact a customer has with your business. Make sure it’s professional, friendly, and helpful. And remember to return calls within the specified timeframe in your message.
Looking for a Business Voicemail Service?
If you’re looking for a low-cost, high-quality voicemail service, in2tel provides it with all of its services. We provide business phone numbers, phone lines, and phone systems with our voicemail service.
Designed to help bolster your customer service, it’s easy to manage and can be quickly accessed online. Staff members can easily alter their greetings from computers or mobile devices.
To find out more, email firstname.lastname@example.org, click on the live chat or call us on 1800 91 1800.
in2tel is a leading Irish telecom and technology company known for its reliability, innovation, and customer-centric approach. With a strong foothold in Ireland and the UK, in2tel has expanded its operations to include several European countries. The company’s focus on providing cutting-edge telecommunications solutions has earned it a reputation as a trusted business partner.