A Cloud Phone System for SMEs

A powerful and user-friendly phone system designed for small to medium-sized businesses that offers all the features you need to keep your communication running smoothly.

Users can quickly change device priority and call-forwarding rules based on their schedules or location.

Make sure customers always find a response. Built-in features such as voicemail, auto-attendant, and ring strategies ensure calls are never missed.

VoIP Calls

Web, Desktop & Mobile Apps

No Infrastructure

Free Internal Calls

Why Choose This Phone System?

Never Miss a Call, in the Office, on the Road, or from Home!

Flip active calls seemslessly between your desktop and mobile devices without any interruption.

You can also forward calls to another number or device. Send calls directly to other team members or groups, or you can route calls to voicemail or an IVR.


Provide a Seamless Customer Experience

This phone system comes with many VoIP telephony and call management features that allow users to easily handle and manage incoming calls.

With our real-time presence feature, always know who’s available to take calls in your team.

You can easily monitor the status of your colleagues and reroute calls accordingly to ensure a seamless customer experience.

Phone System Integrations

Quickly connect other small business systems such as CRMs and helpdesk software, to enhance your customer support. It can currently integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams.

Ensure all incoming calls are recorded, logged and quickly routed to the correct department so that call queues remain low and customer satisfaction stays high.


in2tel’s Phone Network

Not only does our hosted PBX come with a fantastic set of call-handling features, but it also benefits from the in2tel phone network.

Reduce your phone bills up to


Our business phone network offers fantastic calling rates with great call quality across all of Ireland. If you’d like to see if we can knock money off your existing phone bill, get in touch. We’ll review your bills and provide a straight-up answer, whether we can or not.

Free internal calls


That’s right! All internal calls within the business are free. It doesn’t matter if you dial on a mobile, from your desktop, or on your handset, if the other user answers using the app the call will be free.

SLA Uptime


Our network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites in Ireland. In the unlikely event, that one or even two sites were to fail, a single site is enough to manage all of in2tel’s network traffic.

Phone System Features

Hosted in the Cloud, this system has many features that will assist with call handling and monitoring. If you need a more basic system, individual features can be switched off.

Business Features

  • IVR
  • Queue
  • Ring Queue
  • BLF Support
  • Operator Panel
  • Monitor Call Status (Inbound/Outbound)
  • Monitor Presence Status (Extension, Ring Group, Queue, Parking Slot)
  • Drag & drop Dispatch Call
  • Advanced Call Control
  • Blocked & Allowed Numbers
  • Paging & Intercom
  • Customer Prompts
  • Distinctive Ringtone
  • Music on Hold
  • MOH Playlist & Streaming
  • PIN List
  • T.38 Fax
  • Remote Extensions
  • Business Hours & Holidays
  • Emergency Numbers
  • Emergency Notifications
  • CDR & Basic Reports

Telephony Features

  • Auto Clip
  • Call Routing
  • Call Forwarding
  • Call Monitoring (Listen/Whisper/Barge-on)
  • Call Parking
  • Call Pickup
  • Call Recording
  • Call Flip
  • Call Switch
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Conference Rooms
  • Speed Dial
  • Dial by Name
  • DNIS
  • DID (Direct Inward Dialling)
  • DND (Do Not Disturb)
  • DOD (Direct Outward Dialling)
  • CID-based & DID-based Call
  • Concurrent Registration for IP Phones

Call Centre

  • Switchboard-type Queue Panel
  • Real-time Metrics on Wallboard
  • SLA for Performance Measurement
  • Call Centre Reports
  • Queue Callback for Reduced Call Abandonment

Admin & Security

  • Web-based Management Portal
  • Graphical Dashboard
  • Auto Provisioning
  • Bulk Import & Export (Extension, Trunk, Route, Contacts)
  • Extensions Directory
  • Group & Organisation
  • User Role & Permissions
  • Operation Logs
  • Event Logs & Notifications
  • Backup & Restore
  • Troubleshooting
  • Remote Management
  • Hot Standby
  • Security:
  • SRTP & TLS Call Encryption
  • Password Policy Enforcement
  • Auto & Static Defence
  • IP Blocklist
  • Country Allow/Block List
  • Outbound Call Frequency Restriction

Unified Communications

  • Linkus UC Client
  • Web Client
  • Mobile Client (iOS & Android)
  • Desktop Client (Windows & MacOS)
  • Google Chrome Extension
  • Native Contact Management (Personal Contacts, Company Contacts)
  • Presence
  • Audio Conferencing
  • WebRTC Audi Call
  • Function Keys on Web Client
  • CTI
  • Select & Dial with Hotkey on Desktop Client
  • Voicemail
  • Voicemail Transcription
  • Group Voicemail
  • Voicemail-to-email
  • Pop-up-URL
  • Microsoft Teams Integration
  • CRM and Helpdesk Integration
  • Headset Integration

We can now provide our Hosted PBX through Microsoft Teams!

Bring your phone system and collaboration tools under a single platform. You’ll have all the capabilities of a modern VoIP phone system, with the beautiful interfaces of the Teams platform.

  • Calls delivered via the in2tel network
  • Additional in2tel services can be added
  • High-quality, low-cost calls
  • Packed with call features

Our Customers:

in2tel was able to help us adapt very quickly from a fixed phone system to a cloud-based phone system.

Stephen Large

in2tel has allowed our national helpline service to grow during the pandemic when our community were particularly anxious and looking for support and information.

Peter Boyd



Can I keep existing phone numbers?

Yes, we can move your phone numbers to our network. We can also provide new numbers if required.

What is the minimum requirement for users?

We can provide the phone system to only 1 user.

What devices does the system work on?

The application is available to all Apple and Android Mobiles. It also works on Windows and iOS computers.

Where can I find support for in2pbx?

Support documents can be found at in2tel Support.

To report an issue please send a detailed email to

What work conditions are this suitable for?

This phone system is great for offices, remote working and multi-site offices. You can access the system from any of the mentioned devices above with an Internet connection.

What phone handsets are compatible?

Our system works with most well-known manufacturers such as Yealink, Cisco, Fanvil, Polycom, Vtech and Snom. Handsets will need to be IP/VoIP handsets. in2tel can provide handsets for purchase or rental.

Let us Try Lowering Your Bills

If you’d like us to review your current phone bill. Please send it as an attachment to We’ll have one of our experts give you an honest answer and if we can save you money.

Let’s get started
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