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in2pbx, The Phone System for Ireland’s Small and Medium Businesses
Never miss a chance to sell, support or communicate with a phone system that assists with busy work schedules.
Never Miss a Call, No Matter Where You Are!
Picture this: You’re in an important meeting but can’t afford to miss any incoming calls.
With in2pbx, you can put your worries to rest! Our state-of-the-art, VoIP, call management system is designed to ensure that your business never misses a call, even when you’re away from your desk or on the go.
Provide a Seamless Customer Experience
in2pbx comes with many VoIP telephony and call management features that allow users to easily handle and manage incoming calls.
With our real-time presence feature, always know who’s available to take calls in your team.
You can easily monitor the status of your colleagues and reroute calls accordingly to ensure a seamless customer experience.
Log All PBX Call Activity Automatically
Quickly connect other small business systems such as CRMs and helpdesk software, to enhance your customer support.
Ensure all incoming calls are recorded, logged and quickly routed to the correct department so that call queues remain low and customer satisfaction stays high.
in2tel’s Irish Phone Network
Not only does in2pbx come with a fantastic set of call-handling features, but it also benefits from the in2tel phone network.
Our business phone network offers fantastic calling rates with great call quality across all of Ireland. If you’d like to see if we can knock money off your existing phone bill, get in touch. We’ll review your bills and provide a straight-up answer, whether we can or not.
That’s right! All internal calls within the business are free. It doesn’t matter if you dial on a mobile, from your desktop, or on your handset, if the other user answers using the app the call will be free.
Our network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites in Ireland. In the unlikely event, that one or even two sites were to fail, a single site is enough to manage all of in2tel’s network traffic.
Cloud Phone System Packages
Choose from two packages, the Essential package comes with the tools suitable for most small and medium businesses. Plus comes with additional call handling and monitoring features for businesses with a high volume of calls.
| Package | Essential | Plus |
|---|---|---|
| + Telephony Features |  |  |
| AutoCLIP |  |  |
| Call Routing |  |  |
| Call Forwarding |  |  |
| Call Monitoring |  |  |
| Call Parking |  |  |
| Call Pickup |  |  |
| Call Recording |  |  |
| Call Flip |  |  |
| Call Switch |  |  |
| Call Transfer |  |  |
| Call Waiting |  |  |
| Caller ID |  |  |
| Conference Rooms |  | |
| Dial by Name |  |  |
| DNIS |  |  |
| DID (Direct Inward Dialing) |  |  |
| DND (Do Not Disturb) |  |  |
| DOD (Direct Outward Dialing) |  |  |
| CID-based & DID-based Call |  |  |
| Allowed/Blocked Number |  |  |
| + Business Features |  |  |
| IVR |  | |
| Queue |  |  |
| Ring Group |  |  |
| Operator Panel |  |  |
| Monitor Call Status (Inbound/Outbound) |  | |
| Monitor Presence Status |  |  |
| Drag & drop Dispatch Call |  |  |
| Advanced Call Control |  |  |
| Custom Prompts |  |  |
| Distinctive Ringtone |  |  |
| Music on Hold (MOH) |  |  |
| MOH Playlist & Streaming |  |  |
| PIN List |  |  |
| Business Hours & Holidays |  |  |
| Emergency Number |  |  |
| Emergency Notifications |  |  |
| CDR & Basic Reports |  |  |
| + Administration & Security |  |  |
| Web-based Management Portal |  |  |
| Graphical Dashboard |  |  |
| Auto Provisioning |  |  |
| Bulk Import & Export |  |  |
| Extension Directory |  |  |
| Group & Organisation |  |  |
| User Role & Permissions |  |  |
| Event Logs & Notifications |  |  |
| Backup and Restore |  |  |
| Troubleshooting |  |  |
| Security |  |  |
| Password Policy Enforcement |  |  |
| Auto Defence |  |  |
| Static Defence |  |  |
| IP Blocklist |  |  |
| Outbound call frequency restriction |  |  |
| Security Alerts via Email |  |  |
| + Unified Communications |  |  |
| in2pbx Application |  |  |
| Web Client |  |  |
| Mobile Client (iOS & Android) |  |  |
| Desktop Client (Windows & MacOS) |  |  |
| Presence |  |  |
| Native Contact Management |  |  |
| Audio Conferencing |  | |
| WebRTC Audio Call |  |  |
| Function Keys on Web Client |  |  |
| CTI |  |  |
| Select & Dial with Hotkey on Desktop Client |  |  |
| Voicemail |  |  |
| Voicemail Transcription |  |  |
| Group Voicemail |  |  |
| Voicemail-to-Email |  |  |
| Pop-up URL |  |  |
| + Instant Messaging |  |  |
| Personal and Group Chat |  |  |
| File Sharing |  |  |
| Rich Emojis |  |  |
| Cross-client Synchronisation |  |  |
| + Call Centre |  | |
| Switchboard-type Queue Panel |  | |
| Queue Callback for Reduced Call Abandonment |  | |
| Real-time Metrics on Wallboard |  | |
| SLA for Performance Measurement |  | |
| Insightful Call Centre Reports |  | |
| + Phonebooks |  |  |
| PBX-native Contacts Management |  |  |
| Separate Permission Control Per Phonebook |  |  |
| CRM Contacts Synchronisation |  |  |
| + CRM Integration |  |  |
| Incoming Call Popups |  |  |
| Auto Call Journal |  |  |
| Click to Call CRM Contacts |  |  |
| Hassle-free Integration |  |  |
| Support for Hubspot, Zoho, Salesforce, Bitrix24, and Odoo |  |  |
| + Helpdesk Integration |  |  |
| New Ticket Auto-creation |  |  |
| Click-to-Call |  |  |
| Incoming Call Popup |  |  |
| Auto Call Journal |  |  |
| Contacts Synchronisation |  |  |
| Support for Zendesk and Zoho Desk |  |  |
| Microsoft Teams Integration* |
Essential
Talk to sales
Per user
Plus
Talk to sales
Per user
We can now provide our Phone System through Microsoft Teams!
Bring your phone system and collaboration tools under a single platform. You'll have all the capabilities of a modern VoIP phone system, with the beautiful interfaces of the Teams platform.
Our Customers Love our Phone System!
We, in Arthritis Ireland, are delighted with the service and support provided by the team in2tel. They have allowed our national helpline service to grow during the pandemic when our community were particularly anxious and looking for support and information.
On the rare occasions that we have a technical problem with the app or an extension, the help team resolve it immediately and with the minimum of fuss.
Arthritis IrelandPeter Boyd
Threshold has been working with in2tel for the past couple of years. They were able to help us adapt very quickly from a fixed phone system to a cloud-based phone system which enabled us to continue to deliver our vital helpline for tenants experiencing housing problems whilst we worked remotely as part of COVID-19 public health restrictions.
During this time the team were very supportive in terms of building the system to meet our needs and also the excellent customer service provided when issues arose.
ThreasholdStephen Large