The Cloud Phone System for SMEs

A powerful and user-friendly phone system designed for small to medium-sized businesses that offers all the features you to maximise the value of calls.

Its clean and simple interfaces allow users to quickly change device priority and call-forwarding rules based on their schedules or location.

Built-in features such as voicemail, auto-attendant, and ring strategies ensure calls are never missed.

VoIP Calls

Web, Desktop & Mobile Apps

No Infrastructure

Free Internal Calls

Why Choose This PBX?

Never Miss a Call, in the Office, on the Road, or from Home!

Flip active calls seamlessly between your desktop and mobile devices without any interruption.

You can also forward calls to another number or device. Send calls directly to other team members or groups, or you can route calls to voicemail or an IVR.


Provide a Seamless Customer Experience

This phone system has many VoIP telephony and call management features that allow users to easily handle and manage incoming calls.

You’ll gain access to a complete arsenal of call features, including hold, transfer, conference, music on hold and switch, so you can direct callers without lowering the caller’s experience.

Phone System Integrations

Quickly connect other small business systems, such as CRMs and helpdesk software, to enhance your customer support. It can currently integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams.

Create the ultimate unified communication tool that can handle voice, conferencing, call centre, and helpdesk tasks.


Quickly Access Your Voicemail and Call Recordings

Ensure you get all the essential call details with voicemail and call recording features. Recordings can be started from any incoming or outgoing call with just the click of a button.

All saved files are synchronised in real-time across the system so that you can access them from any device.

Gain Call Centre Capabilities For Your Office

Answer customer calls, speed up support, and easily track your call agent’s performance.

Visualise your calls on wallboards and queue panels. You can drag and drop to distribute calls to free agents.

Track and display your performance in real-time. See total waiting calls, call missed rate and SLA comparisons.


in2tel as a PBX Provider

Not only does our hosted PBX come with a fantastic set of call-handling features, but it also benefits from the in2tel phone network.

Reduce your phone bill50%

Our business phone network offers fantastic calling rates and excellent quality across Ireland. If you’d like to see if we can knock money off your existing phone bill, please feel free to accounts get in touch. We’ll review your bills and provide a straight-up answer, whether we can or not.

Free internal calls100%

That’s right! All internal calls within the business are free. It doesn’t matter if you dial on a mobile, from your desktop, or on your handset; if the other user answers using the app, the call will be free.

Free internal calls99.99%

Our network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites in Ireland. In the unlikely event that one or even two sites were to fail, a single site is enough to manage all of in2tel’s network traffic.

Phone System Features

Hosted in the Cloud, this system has many features to assist with call handling and monitoring. Individual features can be switched off if you need a more basic system.

Business Features

  • IVR
  • Queue
  • Ring Queue
  • BLF Support
  • Operator Panel
  • Monitor Call Status (Inbound/Outbound)
  • Monitor Presence Status (Extension, Ring Group, Queue, Parking Slot)
  • Drag & drop Dispatch Call
  • Advanced Call Control
  • Blocked & Allowed Numbers
  • Paging & Intercom
  • Customer Prompts
  • Distinctive Ringtone
  • Music on Hold
  • MOH Playlist & Streaming
  • PIN List
  • T.38 Fax
  • Remote Extensions
  • Business Hours & Holidays
  • Emergency Numbers
  • Emergency Notifications
  • CDR & Basic Reports

Telephony Features

  • Auto Clip
  • Call Routing
  • Call Forwarding
  • Call Monitoring (Listen/Whisper/Barge-on)
  • Call Parking
  • Call Pickup
  • Call Recording
  • Call Flip
  • Call Switch
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Conference Rooms
  • Speed Dial
  • Dial by Name
  • DNIS
  • DID (Direct Inward Dialling)
  • DND (Do Not Disturb)
  • DOD (Direct Outward Dialling)
  • CID-based & DID-based Call
  • Concurrent Registration for IP Phones

Call Centre

  • Switchboard-type Queue Panel
  • Real-time Metrics on Wallboard
  • SLA for Performance Measurement
  • Call Centre Reports
  • Queue Callback for Reduced Call Abandonment

Admin & Security

  • Web-based Management Portal
  • Graphical Dashboard
  • Auto Provisioning
  • Bulk Import & Export (Extension, Trunk, Route, Contacts)
  • Extensions Directory
  • Group & Organisation
  • User Role & Permissions
  • Operation Logs
  • Event Logs & Notifications
  • Backup & Restore
  • Troubleshooting
  • Remote Management
  • Hot Standby
  • Security:
  • SRTP & TLS Call Encryption
  • Password Policy Enforcement
  • Auto & Static Defence
  • IP Blocklist
  • Country Allow/Block List
  • Outbound Call Frequency Restriction

Unified Communications

  • Linkus UC Client
  • Web Client
  • Mobile Client (iOS & Android)
  • Desktop Client (Windows & MacOS)
  • Google Chrome Extension
  • Native Contact Management (Personal Contacts, Company Contacts)
  • Presence
  • Audio Conferencing
  • WebRTC Audi Call
  • Function Keys on Web Client
  • CTI
  • Select & Dial with Hotkey on Desktop Client
  • Voicemail
  • Voicemail Transcription
  • Group Voicemail
  • Voicemail-to-email
  • Pop-up-URL
  • Microsoft Teams Integration
  • CRM and Helpdesk Integration
  • Headset Integration

We can now provide our Hosted PBX through Microsoft Teams!

Bring your phone system and collaboration tools under a single platform. You’ll have all the capabilities of a modern VoIP phone system, with the beautiful interfaces of the Teams platform.

  • Calls delivered via the in2tel network
  • Additional in2tel services can be added
  • High-quality, low-cost calls
  • Packed with call features

Our Customers

in2tel was able to help us adapt very quickly from a fixed phone system to a cloud-based phone system.

Stephen Large

in2tel has allowed our national helpline service to grow during the pandemic when our community were particularly anxious and looking for support and information.

Peter Boyd



Phone System FAQs

Can I keep my existing phone numbers?

Yes, we can move your phone numbers to our network. We can also provide new numbers if required.

What is the minimum requirement for users?

We can provide the phone system to only one user.

What devices does the system work on?

The application is available to all Apple and Android Mobiles. It also works on Windows and iOS computers.

Where can I find support for in2pbx?

Support documents can be found at in2tel Support.

To report an issue, please send a detailed email to

What work conditions are this suitable for?

This virtual phone system is excellent for offices, remote working and multi-site offices. You can access the system from any of the mentioned devices above with an Internet connection.

What phone handsets are compatible?

Our system works with well-known manufacturers such as Yealink, Cisco, Fanvil, Polycom, Vtech and Snom. Handsets will need to be IP/VoIP handsets. in2tel can provide handsets for purchase or rental.

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