What’s the True Cost of Missed Calls?
In business, every call counts. Whether it’s a new customer inquiry, a…
Call Centre
Call Centre articles, case studies and use cases from in2tel, the Small Business Irish Network.
Call Analytics: Gain Value From Phone Calls
Whether it’s a sales inquiry, a support request, or a simple conversation, each phone call can significantly impact your business.
Business Voicemail Greetings: 7 Examples of Good Practise
When it comes to customer service, phone calls are still an essential part of the equation. That's why your business must have a professional voicemail greeting set up.
Queuing Phone Calls is Good For Business
Call queuing is a system used by many businesses to manage incoming calls. It works by placing callers on hold until an agent can assist them. Call queues help to ensure customer calls are picked up, prevent frustration, and ensure everyone receives the assistance they need.
Tools to Manage and Identify High Call Volumes
In today's fast-paced business world, managing high call volumes efficiently is essential for providing top-notch customer support. A seamless and responsive communication system can make all the difference in keeping customers satisfied and your team productive.
Voice-to-Text in Businesses and Contact Centres
Think of Voice-to-Text as a digital assistant. It can record key points from meetings. It can transcribe customer service calls in real time.
AI in the Contact Centre
Artificial Intelligence (AI) is transforming most industries, including telecoms. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.
Financial Firm
An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.