Category Call Centre

Call Centre articles, case studies and use cases from in2tel, the Small Business Irish Network.

Queuing Phone Calls is Good For Business

Call queuing is a system used by many businesses to manage incoming calls. It works by placing callers on hold until an agent can assist them. Call queues help to ensure customer calls are picked up, prevent frustration, and ensure everyone receives the assistance they need.

Tools to Manage and Identify High Call Volumes

In today's fast-paced business world, managing high call volumes efficiently is essential for providing top-notch customer support. A seamless and responsive communication system can make all the difference in keeping customers satisfied and your team productive.

Financial Firm


An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.