Category Call Centre

Call Centre articles, case studies and use cases from in2tel, the Small Business Irish Network.

Business Voicemail Greetings: 7 Examples of Good Practise

When it comes to customer service, phone calls are still an essential part of the equation. That's why your business must have a professional voicemail greeting set up. Despite the popularity of email and social media customer service, phone calls remain crucial for customers to contact you.

Tools to Manage and Identify High Call Volumes

In today's fast-paced business world, managing high call volumes efficiently is essential for providing top-notch customer support. A seamless and responsive communication system can make all the difference in keeping customers satisfied and your team productive.

Financial Firm


An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.