Category Call Centre

Call Centre

AI-Powered Customer Service: The Benefits and Challenges

Artificial Intelligence (AI) is transforming most industries, including telecoms. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.

May 16, 2023

Call Centre

Financial Firm

An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.

December 7, 2022

Call Centre, Phone Numbers

Domestic & General

in2tel’s call routing allows a business to route calls from geographic or non-geographic telephone numbers to new a number instantly.

December 7, 2022

Call Centre, Phone Numbers

Energy Business

An Irish energy business required a telecom solution that would assist a marketing call campaign.

December 7, 2022

Call Centre, Hosted PBX, Phone Numbers, SIP

5 telephony features that improve customer satisfaction

Telecoms-communication--business-and-home

5 telephone features that will improve customer's satisfaction when calling your business.

August 18, 2022

Call Centre, Phone Numbers

Mastering Inbound Communication: 4 Must-Have Channels for Startups to Enhance Customer Service

This April, Google launched their Startup School for businesses across Ireland. The interactive courses are free every Wednesday and Thursday…

April 21, 2022

Call Centre, in2tel news

Genesys and in2tel Join Forces to Deliver Exceptional Call Centre Experience

Genesys has long been considered a global leader in Call Centre technology and now in2tel services are ready to be paired with the Genesys platform.

February 16, 2022

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