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Create interactive menus for your phone lines, that can guide callers, reduce call queues, and automate services. Our IVR software allows you to create easy drag-and-drop systems that can be changed almost instantly.
We can also assist you in the design of your IVR system. Our experience in telecoms has meant that we’ve learnt what goes best for increasing customer satisfaction, improving productivity, or reducing call times.
Discover how call routing could help your business
Basic IVRs allow simple navigation throughout your business. in2tel’s IVR software benefits from its advanced call routing features so that no matter how complex your business is, customers will always find the correct person, every time.
IVR software features
Upload your voice narrators and music to personalise the caller experience.
If no solution or agent can be found, callers can leave a voicemail.
Call record any customer interaction over the IVR.
SMS and email notifications
Send automatic notifications based on a caller’s decisions. Provide full self-service when paired with our payment or ordering features.
When your lines are very busy, have your callers placed into a queuing system. Offer automated call-backs to those who cannot wait on the phone.
Business hours routing
Choose where your calls are routed, depending on the time of day. You can also decide where calls go outside of business hours.
Decide where calls are routed when you are at your busiest. This could be a backup team in a separate location or simply adding callers to a queue.
If your staff is working from home, have your calls routed to their mobiles or softphones automatically.
Payments over the phone
Allow callers to pay you over the phone without human interaction, using a PCI-DSS Level 1 payment system.
Automate your ordering process so that callers can order supplies or replacements with the touch of a button.
Allow customers to check their account information stored in the CRM or helpdesk systems.
Add this Interactive Voice Response (IVR) system to your existing call centre software via an HTTP request.
IVR Software Benefits
Built for reliability and security
Tier-1 interconnects and a private MPLS fibre backbone minimises hops on the public internet.
Redundant multi-cloud infrastructure and carrier independence eliminate downtime.
Encryption options for signalling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.
We, in Arthritis Ireland, are delighted with the service and support provided by the team in2tel. They have allowed our national helpline service to grow during the pandemic when our community were particularly anxious and looking for support and information.
On the rare occasions that we have a technical problem with the app or an extension, the help team resolve it immediately and with the minimum of fuss.
Let us Try Lowering Your Bills
If you’d like us to review your current phone bill. Please send it as an attachment to email@example.com. We’ll have one of our experts give you an honest answer and if we can save you money.