PBX Engineer

in2tel is currently looking for a PBX Engineer to join our field team to manage installations and maintenance on customer sites throughout Ireland.


  • Attending customer sites to conduct site surveys and install PABX / hosted telephony systems and associated connectivity services (broadband, leased lines, wi-fi solutions etc.)
  • Identifying and overcoming challenging fault situations
  • Working with our in-house voice/data technical support team
  • Ensuring excellent customer service and communication to all customers
  • Working throughout Ireland, carrying out testing and commissioning of equipment and services
  • Maintaining in2tel’s network, be that data and/or telecommunications equipment
  • Sharing information and ensuring documentation is up-to-date, correct and in line with provisioning standards
  • Working to company ISO9001, standard

What is in2tel looking for?

  • Experience in a similar field-based engineering position
  • Strong customer service skills, specifically face-to-face
  • Experience with VoIP and NEC telephony (or such like), connectivity solutions (network + Wi-Fi) – training available on other in2tel services
  • Experience with door entry systems (video, audio, wired, wireless, DECT, GSM)
  • Experience with hosted solutions, broadband and leased lines
  • Experience with IVR systems
  • Excellent standard of oral and written communication
  • Someone flexible and adaptable to support the wider company
  • A full and clean driving license is essential
  • Experience installing NEC 2100 and NEC 9100 systems
  • Experience installing Yeastar hosted and onsite PBX systems
  • Experience installing Yealink handsets for hosted and onsite PBX systems
  • Experience installing Samsung OfficeServ
  • Cat 5 / Cat 6 cabling experience
  • Strong fault-finding is skills are essential
  • It would be a bonus if you had: an IT, networking, telecoms professional qualification or equivalent experience.

What is in2tel offering?

  • A competitive salary with opportunities to increase as you develop
  • 21 days holiday in addition to official bank holidays, rising by a day for each year of service up to 25
  • Company vehicle

If you think you could be a good fit for this role, then we’d love to hear from you. Please send your CV to mark.hennessy@in2tel.ie.

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