AI in the Contact Centre
Artificial Intelligence (AI) is transforming most industries, including telecoms. It’s providing businesses with more advanced streams of data that can be used to hone strategies, tools and analysis.
Call Centre
Call Centre articles, case studies and use cases from in2tel, the Small Business Irish Network.
Financial Firm
An Irish debt management company required a telecom solution that would assist in its compliance with the financial codes of conduct.
Domestic & General
in2tel’s call routing allows a business to route calls from geographic or non-geographic telephone numbers to a new number instantly.
Energy Business
An Irish energy business required a telecom solution that would assist a marketing call campaign.
5 telephony features that improve customer satisfaction
5 telephone features that will improve customer's satisfaction when calling your business.
4 Must-Have Communication Channels for Startups
This April, Google launched their Startup School for businesses across Ireland. The…
Genesys and in2tel Join Forces
Genesys has long been considered a global leader in Call Centre technology and now in2tel services are ready to be paired with the Genesys platform.