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Dublin, Ireland – Genesys, a global leader in call centre technology, has partnered with in2tel, a telecoms carrier and solution provider, to provide an enhanced call centre experience for customers across the globe. The collaboration will offer customers the best of both worlds by combining the Genesys platform with the bespoke call routing features and low call rates provided by the in2tel network.
Genesys software and the in2tel network combined
With access to the Genesys platform, agents can provide empathetic customer experiences on a large scale, with interfaces that are easy to navigate. Meanwhile, in the background, the call centre will be powered by the in2tel network, which provides excellent call quality and can integrate with other in2tel services for a seamless experience.
“We are thrilled to be partnering with Genesys to offer our customers a more comprehensive solution for their call centre needs,” said Mark Hennessy, MD of in2tel. “Our network provides excellent call quality and low call rates, and when combined with the Genesys platform, we can offer our customers an unbeatable call centre experience.”
The in2tel network provides communication channels for contact centres, sales and marketing teams, and internal departments of small businesses and SMEs. Their affordable, bespoke design is often found in large-scale enterprises, making it a perfect fit for the Genesys platform.
Find out more about in2tel’s call centre software
Genesys is a global technology business with over 11,000 customers, providing empathetic customer experiences through cloud, digital, and AI technology. The company operates in more than 100 countries and has been recognised in Forbes’ America’s Best Employers.
To learn more about Genesys’ call centre software capabilities, visit their website at https://www.genesys.com/en-gb/capabilities/call-center-software.
in2tel is a telecoms carrier and solution provider that’s been operating in Ireland and the UK for 17 years. It provides organisations with an affordable, bespoke design that is often found in large-scale enterprises. in2tel’s services provide communication channels for contact centres, sales and marketing teams and internal departments for a large variety of small businesses and SMEs.