PBX Engineer

in2tel is currently looking for a PBX Engineer to join our field team to manage installations and maintenance on customer sites throughout Ireland.

Responsibilities:

Attending customer sites to conduct site surveys and install PABX / hosted telephony systems and associated connectivity services (broadband, leased lines, wi-fi solutions etc.)
Identifying and overcoming challenging fault situations
Working with our in-house voice/data technical support team
Ensuring excellent customer service and communication with all customers
Working throughout Ireland, carrying out testing and commissioning of equipment and services
Maintaining in2tel’s network, be that data and/or telecommunications equipment
Sharing information and ensuring documentation is up-to-date, correct and in line with provisioning standards
Working to company ISO9001, standard

Experience in a similar field-based engineering position
Strong customer service skills, specifically face-to-face
Experience with on prem and hosted phone solutions
Experience with IVR systems
Excellent standard of oral and written communication
Someone flexible and adaptable to support the wider company
A full and clean driving license is essential
Cat 5 / Cat 6 cabling experience
Strong fault-finding skills are essential
It would be a bonus if you had: an IT, networking, or telecoms professional qualification, or equivalent experience.

If you think you could be a good fit for this role, then we’d love to hear from you. Please send your CV to mark.hennessy@in2tel.ie.