Telephony Solutions for Continuity Plans

Natural and man-made disasters can strike at any time and while continuity plans can feel a burden, we must plan for the inevitable, otherwise, there will always be someone trying to take advantage of any situation, including your customer base.

in2tel has been providing communication services in Ireland for well over 15 years and provide support to numerous business in a disaster situation. One example; is where an existing customer had lost total communication due to a major failure on their PBX equipment. in2tel turned this disaster around within 30 minutes, providing an alternative hosted solution. It enabled the customer to continue supporting its end customers as if nothing had happened. The solution may have been a temporary fix, but this remains in place today as part of its continuity plans.

in2tel’s intelligent hosted solutions are reliable, scalable and will support any business type. They range from simple solutions – transferring calls to an alternative mobile or home landline, or more complex hosted solutions, such as supporting staff working from home.

It’s never too late to address continuity and we are sure we can help you. Please review our product portfolio and contact us for any assistance.

What products will improve continuity in my business?

Modern telephone solutions should enable flexible and secure working conditions that allow employees to be productive whether they’re in the office, on the road, or at home.

SIP Trunks

SIP technology is normally seen as a replacement for standard ISDN. SIP brings with it an array of IP-only features that will automatically come into action during a disaster. With traditional ISDN circuits, there is normally no intelligence and limited disaster recovery configuration, which may take several hours to implement.

1. Instant and automated routing

If you have multiple offices or call centres and one was to go offline, a SIP provider can set up an instant reroute, so that calls are directed to an office or employee’s mobiles that are still online.

2. Find an operational number

If a specific number was to go out of action or cannot be found, a Finder tool can run through a pre-set list of numbers, until an operational number is found.

3. Spend and regional limitations

Spend limitations and regional limitations can stop your business from losing huge sums of money if your phone system was to get hacked. With a SIP solution, you can block certain number types, countries and calls at specific periods.

Hosted telephone systems

A hosted telephone system allows for multiple sites to run from a single PBX. This allows multiple offices and remote workers all to collaborate, under one platform. A hosted PBX is run through applications that can be run on desktops and mobile devices.

The pricing strategy for this type of platform is normally worked out per user, per month. Calls across the PBX will be free, creating big savings on internal calls.

Multiple sites and phone systems

If your business operates across multiple sites using several telephone systems, you may be able to connect the systems, depending on the technology being used. By having two or more physical phone systems, even if one was to go down, calls for that system can be routed to other systems that remain operational.

How do I protect my ISDN lines?

If you’re not looking for IP telephony but require disaster recovery on your ISDN lines, this is possible if your PBX is IP compatible. There are options to ensure ISDN lines are protected.

Looking for some advice?

If you’re looking for a telephony provider to assist you with your continuity plans, feel free to get in touch. in2tel offer all the above-mentioned technologies as well as many other telephony services that can assist you with your continuity plans.

For existing in2tel customers, these services are readily available from the portal. If you would like assistance in setting up, please contact our Helpdesk on 1800 91 1800 or email

About in2tel

in2tel is a telecoms carrier and solution provider that’s been operating in Ireland and the UK for 15 years. It provides organisations with an affordable, bespoke design that is often found in large-scale enterprises. in2tel’s services provide communication channels for contact centres, sales and marketing teams and internal departments for a large variety of small businesses and SMEs.