Need to Move From Blueface?
Make the switch to us for a seamless and hassle-free transition, ensuring best-in-class service and support.
Call: 1800 91 1800
Make the switch to us for a seamless and hassle-free transition, ensuring best-in-class service and support.
Call: 1800 91 1800
in2pbx supports Attended Transfer and Blind Transfer, users can dial the feature code to transfer a call on their phones.
An attended transfer also called consult transfer or warm transfer, is when you speak with the new person before the call is transferred. You can tell the new person about the caller’s issue and give any background information before transferring the call (without the caller hearing).
A blind transfer is when you transfer the caller to another person without speaking to the new person first.
If you want to tell the new person about the caller’s issue and give any background information before transferring the call, you can choose attended transfer.
Scenario: You (B) are talking with A, then transfer the call to C.
If you don’t need to consult the new person to who you want to transfer the call, you can perform a blind transfer. Your call will be ended after you transfer the call.
Scenario: You (B) are talking with A, then transfer the call the C.
To raise a ticket for in2pbx, please email issue@in2tel.ie.