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Pay For What You Use

Don't pay for calls you're not going to use! Rather than pay extra for unused minutes, pay in2tel's low-cost rates and lower your monthly bill.

Starts from

€11*

User/Month

What you get:

  • Low Price Per Minute Calls
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features
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Minutes Included

For peace of mind and to make sure you pay the same each month. This package includes all minutes to Irish and UK landlines and mobiles.

Starts from

€22*

User/Month

What you get:

  • Unlimited Mobile & Landline Calls*¹
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features

Cost shown does not include the required, one-time Professional Setup fee*. Unlimited calls (IRE and UK, landline and mobile) subject to our fair use policy. International calls are charged separately*¹

Business Phone System

Stop missing valuable calls and transform your customer service. Get the phone system built for better business communication.

Available on mobile, computer, and handset, it gives you the flexibility to perform everyday tasks while remaining in touch with your customers.

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Phone System Benefits

Never Miss a Call Opportunity!

Stay connected and in control, wherever you work:

  • Route Incoming Calls: Easily direct calls to groups (departments, office spaces), forward them to external numbers, transfer them to team members, or send them to voicemail or an auto-attendant.
  • Switch Active Calls: Instantly move live calls between your handset, desktop, and mobile device.
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Improve Caller Experience and Staff Productivity

Manage high incoming call volumes effectively thanks to intuitive on-screen controls. Your staff can easily:

  • Place callers on hold professionally (with music). Use a full suite of call control features, including hold, transfer, conference calling, and call switching, to enhance the caller journey.
  • Transfer calls to other departments, offices, or colleagues.

Integrate Your Phones with Other Business Systems

Elevate your customer support instantly. Quickly link your favourite CRM and helpdesk software – including Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Teams. Provide faster, smarter service with integrated communication and a complete customer picture at your fingertips.

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Capture Every Call Detail Effortlessly

Never miss crucial information again. Our integrated voicemail and call recording features ensure you capture essential details from every conversation.

  • One-Click Recording: Easily record any incoming or outgoing call with a single click.
  • Always Accessible: Voicemails and recordings are instantly synchronised across all your devices.
  • Stay Informed: Access vital call details anytime, anywhere, ensuring your team is always up-to-date.

Unlock Call Centre Capability

Handle calls like a pro, even during peak times. Transform your office into an efficient call-handling hub:

  • Smart Call Routing: Automatically distribute incoming calls to the right available team member, reducing wait times.
  • Real-Time Visibility: Monitor staff availability, current calls, and queue lengths instantly via a live dashboard.
  • Track Performance: Easily measure key metrics like missed calls, call rates, and SLA adherence to continuously improve your service.
  • Boost Efficiency: Speed up support and ensure no customer call gets lost in the shuffle.
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in2tel’s 5* Customer Support

On-site support

Engineers on-site to help get you started with your phone system.

24/7/365
critical support

We provide around-the-clock support for critical issues.

Irish and UK helpdesk

We have local experts who can guide you through issues or training.

Here to help

We’re available over the phone, live chat, email, or via the portal.

Reliable and Clear Unified Communications

Reduce your bill60%

Our VoIP phone network offers fantastic calling rates and excellent quality across Ireland.

Free internal calls100%

All internal calls within the business are free across handset, mobile, or computer.

Outstanding reliability99.5%

Our network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites in Ireland. In the unlikely event that one or even two sites were to fail, a single site is enough to manage all in2tel’s network traffic.

Phone System Pricing

Pay As You Use

Don’t pay for calls you won’t use! Rather than paying extra for unused minutes, pay in2tel’s low-cost rates and lower your bill.

What you get:

  • Low Price Per Minute Calls
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features

Set up fee:

*Cost shown does not include the required, one-time Professional Setup fee.

Minutes Included

This package includes all minutes to Irish and UK landlines and mobiles for peace of mind and to ensure you pay the same each month.

What you get:

  • Unlimited Mobile & Landline Calls
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features

Set up fee:

*Cost shown does not include the required, one-time Professional Setup fee.

Unlimited calls (IRE and UK, landline and mobile) subject to our fair use policy. International calls are charged separately.

Phone System Features

Telephony Features

  • Auto Clip
  • Call Routing
  • Call Forwarding
  • Call Monitoring
  • Call Parking
  • Call Pickup
  • Call Recording
  • Call Flip
  • Call Switch
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Conference Rooms
  • Speed Dial
  • Dial by Name
  • DNIS
  • DID (Direct Inward Dialling)
  • DND (Do Not Disturb)
  • DOD (Direct Outward Dialling)
  • CID-based & DID-based Call
  • Concurrent Registration for IP Phones

Business Features

  • Auto-attendant
  • Call Queue
  • Ring Queue
  • BLF Support
  • Operator Panel
  • Monitor Call Status
  • Monitor Presence Status
  • Drag & drop Dispatch Call
  • Advanced Call Control
  • Blocked & Allowed Numbers
  • Paging & Intercom
  • Customer Prompts
  • Distinctive Ringtone
  • Music on Hold
  • MOH Playlist & Streaming
  • PIN List
  • T.38 Fax
  • Remote Extensions
  • Business Hours & Holidays
  • Emergency Numbers
  • Emergency Notifications
  • CDR & Basic Reports

Call Centre

  • Switchboard-type Queue Panel
  • Real-time Metrics on Wallboard
  • SLA for Performance Measurement
  • Call Centre Reports
  • Queue Callback for Reduced Call Abandonment

Admin & Security

  • Web-based Management Portal
  • Graphical Dashboard
  • Auto Provisioning
  • Bulk Import & Export (Extension, Trunk, Route, Contacts)
  • Extensions Directory
  • Group & Organisation
  • User Role & Permissions
  • Operation Logs
  • Event Logs & Notifications
  • Backup & Restore
  • Troubleshooting
  • Remote Management
  • Hot Standby
  • Security:
  • SRTP & TLS Call Encryption
  • Password Policy Enforcement
  • Auto & Static Defence
  • IP Blocklist
  • Country Allow/Block List
  • Outbound Call Frequency Restriction

Unified Communications

  • Linkus UC Client
  • Web Client
  • Mobile Client (iOS & Android)
  • Desktop Client (Windows & macOS)
  • Google Chrome Extension
  • Native Contact Management
  • Presence
  • Audio Conferencing
  • WebRTC Audi Call
  • Function Keys on Web Client
  • CTI
  • Select & Dial with Hotkey on Desktop Client
  • Voicemail
  • Voicemail Transcription
  • Group Voicemail
  • Voicemail-to-email
  • Pop-up-URL
  • Microsoft Teams Integration
  • CRM and Helpdesk Integration
  • Headset Integration
Pricing

Receive your calls through Microsoft Teams!

Bring your phone system and collaboration tools under a single platform. You’ll have all the capabilities of a modern VoIP phone system, with the beautiful interfaces of the Teams platform.

Find out more
  • Calls delivered via the in2tel network
  • Additional in2tel services can be added
  • High-quality, low-cost calls
  • Packed with call features

Our Customers

in2tel was able to help our business adapt from an on-premises system to a cloud phone system, enabling us to continue to deliver our vital helpline for tenants experiencing housing problems whilst we worked remotely as part of COVID-19 public health restrictions.

Threshold

Stephen Large

We have been using their services for a year, and we changed the entire telephone system in our office, which works very efficiently. The staff are always willing to help.

Resources

FAQs

What is the minimum number of users?

We can provide this phone system to just one user!

What devices does the system work on?

The application is available to all Apple and Android Mobiles. It also works on Windows and iOS computers, and VoIP handsets.

Where can I find support for this phone system?

Support documents can be found at in2tel Support.

To report an issue, please send a detailed email to issue@in2tel.ie.

Is this a cloud phone system?

Yes, the system hardware is in in2tel’s data centre. The system can be accessed through an application or a web browser. All system maintenance and upgrades are included in the costs.

What countries do you operate in?

We currently supply this phone system in Ireland and the UK. We are taking steps to offer it in European countries soon.

Is this system suitable for a small business?

Yes, absolutely. Our phone system is designed specifically to be the perfect fit for small businesses.

Unlike outdated traditional phone systems, our cloud-based solution is:

  • Cost-Effective: You avoid the high upfront costs and ongoing maintenance fees of traditional hardware. You only pay for the lines you need, making it a very predictable and budget-friendly option.
  • Flexible & Scalable: Our system grows with your business. You can easily add or remove users with a few clicks from a simple online portal, so it’s never too big or too small.
  • Packed with Features: You get access to enterprise-grade features that were once only available to large companies. Features like auto-attendant, call routing, and voicemail-to-email help your small business sound professional and manage calls efficiently.
  • Mobile-Friendly: Whether your team is in the office, at home, or on the road, they can make and receive calls from any device with an internet connection, including a laptop or mobile phone.

What should I look for to pick the best phone system?

Choosing the right phone system for your business is a crucial decision that can impact productivity and customer service. The best solution will depend on your specific needs, but there are a few key points you should always consider:

Customer Support: A great system is easy to use, but you may still need support. Look for a provider with dedicated, knowledgeable support who can offer assistance whenever you need it, ensuring your business stays connected and productive.

Cost-Effectiveness: Look for a system that reduces your overall telecom costs. Our cloud-based solution eliminates the need for expensive hardware and maintenance, offering a predictable monthly cost. This saves you money and helps you avoid large, unexpected bills.

Productivity & Features: A modern phone system should do more than just make and receive calls. Look for a solution that offers a full suite of unified communications features, including call routing, voicemail-to-email, call recording, and seamless integration with your mobile and desktop devices.

Reliability & Security: Your communications are the lifeblood of your business. Choose a provider with a proven track record of reliability and a commitment to security. Our robust network is built to ensure crystal-clear call quality and secure your data with enterprise-grade protections.

Flexibility & Scalability: Your phone system should grow with you. An ideal system allows you to easily add or remove users as your business evolves, without the need for complex upgrades or new hardware. This ensures your communication platform is always a perfect fit for the size of your team.

What is a VoIP phone system?

VoIP (Voice over Internet Protocol) refers to the technology that allows voice calls to be made over the internet instead of traditional telephone lines (PSTN). This allows for lower costs, increased flexibility, scalability, access to advanced features, and integrations with other systems.

What is Unified Communications?

Unified Communications (UC) is a business communication technology that integrates all your communication tools—like voice calls, instant messaging, email, video conferencing, and presence information—into a single, unified platform.

Let us Try Lowering Your Bills

If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer, and if we can save you money.

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