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Pay For What You Use

Don't pay for calls you're not going to use! Rather than pay extra for unused minutes, pay in2tel's low-cost rates and lower your monthly bill.

Starts from

€11*

User/Month

What you get:

  • Low Price Per Minute Calls
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features
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Minutes Included

For peace of mind and to make sure you pay the same each month. This package includes all minutes to Irish and UK landlines and mobiles.

Starts from

€22*

User/Month

What you get:

  • Unlimited Mobile & Landline Calls*¹
  • Voice, Conferencing, & Messaging
  • Automatic Call Routing
  • 100s of Call Features

Cost shown does not include the required, one-time Professional Setup fee*. Unlimited calls (IRE and UK, landline and mobile) subject to our fair use policy. International calls are charged separately*¹

Business Phone System

Description

A VoIP phone system that reduces the number of missed calls and streamlines customer service.

Available across mobiles, computers, and handsets, It gives businesses the flexibility to do everyday tasks while remaining in touch with their customers.

Features

Features include business phone apps, telephony features, ring strategies, call centre capability, and unified communications to ensure calls are never missed and that callers always get a response. Please click here, for full list.

Support

in2tel offers 24/7/365 support provided by its dedicated Irish and UK-based team, ensuring customers receive prompt and reliable assistance whenever needed. With a 99.999% uptime SLA backed by a multi-cloud infrastructure and robust disaster recovery measures, we guarantee seamless business continuity and top-tier service quality.

From €11 a user, per month

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Benefits

Features

Resources

FAQs

Phone System Benefits

in2tel’s 5* Customer Support

On-site support

Engineers on-site to help get you started with our phone system.

24/7/365
critical support

We provide around-the-clock support for critical issues.

Irish and UK helpdesk

We have local experts who can guide you through issues or training.

Here to help

We’re available over the phone, live chat, email, or via the portal.

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Never Miss a Call in the Office, on the Road, or from Home!

Pick up active calls seamlessly between your handset, desktop and mobile devices without interruption.

You can also forward calls to another number or device, send them directly to other team members or groups, or route them to voicemail or an auto-attendant.

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Phone-System-Call-Features

Call Features to Improve Productivity

Easily handle and manage large volumes of incoming calls with intuitive features on the call screen.

You’ll gain access to a complete arsenal, including hold, transfer, conference, music on hold, and call switch, so you can direct callers without lowering their call experience.

Integrate with Other Business Systems

Quickly connect other small business systems, such as CRMs and helpdesk software, to enhance your customer support. It can currently integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams.

Create the ultimate unified communication tool that can handle voice, conferencing, call centre, and helpdesk tasks.

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Answer, Record, and Store Calls

Ensure you get all the essential call details with voicemail and call recording features. Recordings can be started from any incoming or outgoing call with just the click of a button.

All saved files are synchronised in real-time across the system so that you can access them from any device.

Call Centre Capability For Your Office

Handle busy call periods like a call centre. Automatically distribute customer calls, speed up support, and easily track your staff’s performance.

You can visualise all your call data on a dashboard, giving the manager a full view of staff availability and current and queued calls. Track and display your performance in real-time. You can see total waiting calls, missed calls, call rates, and SLA comparisons.

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in2tel as a Phone System Provider

Reduce your phone bill50%

Our VoIP phone network offers fantastic calling rates and excellent quality across Ireland.

Free internal calls100%

All internal calls within the business are free across handset, mobile, or computer.

Outstanding reliability99.99%

Our network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites in Ireland. In the unlikely event that one or even two sites were to fail, a single site is enough to manage all in2tel’s network traffic.

Phone System Features

Telephony Features
  • Auto Clip
  • Call Routing
  • Call Forwarding
  • Call Monitoring (Listen/Whisper/Barge-on)
  • Call Parking
  • Call Pickup
  • Call Recording
  • Call Flip
  • Call Switch
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Conference Rooms
  • Speed Dial
  • Dial by Name
  • DNIS
  • DID (Direct Inward Dialling)
  • DND (Do Not Disturb)
  • DOD (Direct Outward Dialling)
  • CID-based & DID-based Call
  • Concurrent Registration for IP Phones

Business Features
  • Auto-attendant
  • Call Queue
  • Ring Queue
  • BLF Support
  • Operator Panel
  • Monitor Call Status
  • Monitor Presence Status
  • Drag & drop Dispatch Call
  • Advanced Call Control
  • Blocked & Allowed Numbers
  • Paging & Intercom
  • Customer Prompts
  • Distinctive Ringtone
  • Music on Hold
  • MOH Playlist & Streaming
  • PIN List
  • T.38 Fax
  • Remote Extensions
  • Business Hours & Holidays
  • Emergency Numbers
  • Emergency Notifications
  • CDR & Basic Reports

Call Centre
  • Switchboard-type Queue Panel
  • Real-time Metrics on Wallboard
  • SLA for Performance Measurement
  • Call Centre Reports
  • Queue Callback for Reduced Call Abandonment

Admin & Security
  • Web-based Management Portal
  • Graphical Dashboard
  • Auto Provisioning
  • Bulk Import & Export (Extension, Trunk, Route, Contacts)
  • Extensions Directory
  • Group & Organisation
  • User Role & Permissions
  • Operation Logs
  • Event Logs & Notifications
  • Backup & Restore
  • Troubleshooting
  • Remote Management
  • Hot Standby
  • Security:
  • SRTP & TLS Call Encryption
  • Password Policy Enforcement
  • Auto & Static Defence
  • IP Blocklist
  • Country Allow/Block List
  • Outbound Call Frequency Restriction

Unified Communications
  • Linkus UC Client
  • Web Client
  • Mobile Client (iOS & Android)
  • Desktop Client (Windows & macOS)
  • Google Chrome Extension
  • Native Contact Management
  • Presence
  • Audio Conferencing
  • WebRTC Audi Call
  • Function Keys on Web Client
  • CTI
  • Select & Dial with Hotkey on Desktop Client
  • Voicemail
  • Voicemail Transcription
  • Group Voicemail
  • Voicemail-to-email
  • Pop-up-URL
  • Microsoft Teams Integration
  • CRM and Helpdesk Integration
  • Headset Integration
Pricing

We can now provide our PBX through Microsoft Teams!

Bring your phone system and collaboration tools under a single platform. You’ll have all the capabilities of a modern VoIP phone system, with the beautiful interfaces of the Teams platform.

Find out more
  • Calls delivered via the in2tel network
  • Additional in2tel services can be added
  • High-quality, low-cost calls
  • Packed with call features

Our Customers

in2tel was able to help us adapt from an on-premises phone system to a cloud phone system, enabling us to continue to deliver our vital helpline for tenants experiencing housing problems whilst we worked remotely as part of COVID-19 public health restrictions.

Threshold

Stephen Large

We have been using their services for a year, we changed the entire telephone system in our office, which works very efficiently. The staff are always willing to help.

Kuwait Cultural Office

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Resources

Phone System Overview

UC Overview

Mobile Calling Overview

Desktop Calling Overview

Contact Centre Capabilities

Microsoft Teams Integration

Phone System FAQs

Can I keep my existing phone numbers?

Yes, we can move your business phone numbers to our network. We can also provide new numbers if required.

What is the minimum requirement for users?

We can provide this phone system to just one user!

What devices does the system work on?

The application is available to all Apple and Android Mobiles. It also works on Windows and iOS computers.

Where can I find support for in2pbx?

Support documents can be found at in2tel Support.

To report an issue, please send a detailed email to issue@in2tel.ie.

What work conditions is this suitable for?

This phone system is excellent for small businesses operating in an office, remote working, and multi-site offices. You can access the system from any of the mentioned devices above with an Internet connection.

What phone handsets are compatible?

Our system works with well-known manufacturers such as Yealink, Cisco, Fanvil, Polycom, Vtech and Snom. Handsets will need to be IP/VoIP handsets. in2tel can provide handsets for purchase or rental.

Is this a hosted/Cloud phone system?

Yes, the PBX hardware is in in2tel’s data centre. The system can be accessed through an application or web browser. All system maintenance and upgrades are included in the costs.

What countries do you operate in?

We currently supply this phone system in Ireland and the UK. We are taking steps to offer it in European countries soon.

Let us Try Lowering Your Bills

If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.

Let’s get started
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