Call Centre
Introducing our Call Centre Software – the ultimate solution for optimising your call management processes. Designed to enhance customer satisfaction, our software empowers your team to efficiently manage high call volumes with ease.
Mobile and desktop application, voicemail, music-on-hold, call queues, queue management, call routing, auto-attendant, wallboards, call monitoring and analytics, plus much more.
Starting from €11 per user, a month*
Call Centre Benefits
Tools to Increase Customer Satisfaction and Manage High Call Volumes
Reduce Your Number of Missed Calls and Opportunities
With advanced call routing capabilities, both inbound and outbound calls are handled seamlessly, ensuring that no opportunity is missed.
Our Call Centre Software also features robust agent management tools, enabling you to monitor performance and increase availability. Experience the benefits of enhanced call-handling features that reduce missed calls and elevate the quality of your customer interactions.
Gain full Visibility of Your Communication Stats
Our visual displays give you complete oversight of your call staff and engaged phone lines.
Admins can altar queued calls, relieving staff and ensuring customers get answered quicker.
in2tel’s 5* Customer Support
Call Centre Features
Our call centre software equips agents with extensive customer service capabilities. Calls can be managed from an application or a web browser portal. Agents can log in from any device and location, delivering the same high level of service as they would from their desks.
Manage all your services, data, and staff through an easy-to-use dashboard. The browser-based portal provides an overview of all activity within the call centre in real-time.
Allow agents to make VoIP calls from their computers without needing a handset. Integrate this with your CRM to allow live updates of records and improve productivity around the call centre.
Why choose the in2tel network?
Benefit from carrier-grade quality calls, a multi-cloud infrastructure that allows a 99.999% uptime SLA, and encryption options for signalling (TLS) and media (SRTP/ZRTP).
Years of Experience
Happy Clients
Satisfaction
Ade Stack MPSI
Stacks Pharmacy
“They offered excellent advice on how to save money on our line rental, which we were delighted to avail of.“
Brian Goggin
Siptel
“in2tel’s support team is always available to troubleshoot and usually resolves issues on the first call.”
Call Centre Integrations
Integrate with in2tel’s other services to personalise every step of your customer’s journey. Combining it with other services allows your call centre software to become a unified communications platform.
Add and dispose of services as you need them
Keep your operation costs low by adding call centre integrations as and when you need them.
Wallboard installations
Gain a real-time overview of your inbound and outbound calls.
Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.
Additional services
Add additional voice services as and when you need them.
Card Payments
Take payments over the phone with a PCI-DSS Level 1 card payment system.
SMS
Add sales, customer notifications, or authorisation to your customer service.
Microsoft Teams Integration
Combine with Microsoft Teams to create the ultimate communication and collaboration tool.
Let’s get in touch!
If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and see if we can save you money.