in2tel Launch New Customer Portal
We are excited to announce the launch of our new and improved customer portal. This upgrade marks a significant advancement over our previous portal, bringing you a more streamlined and user-friendly experience, many new features, and a central hub for all your telecommunications.
Let’s take a look at what you’ll find:
In the new portal, you’ll find useful statistics, contact information, service access and updates, and some free tools that we hope will set it apart.
The new portal is completely modular, with services, features, and useful documentation personalised to your service. We’ll make sure to keep it updated with new resources, help, and support.
Call Stats
Similar to previous call logs, Call Stats returns with a cleaner interface. You can easily filter different call metrics and it will now sync with the new phonebook module.
Deep dive into any inbound or outbound call and leverage your call data to improve your sales and support processes.
Phonebook
You can now add all your contacts to the phonebook. This phonebook will contain not only the business names you add but also the business numbers stored in our databases. Your data is completely private and will not be shared.
These names will appear when your business is called, giving you a pre-emptive idea of the importance of the call.
Contact Reporting
These reports are built to assist sales and support teams giving you a live understanding of your communication with specific businesses from your phonebook. There are two reports a contact and a non-contact report, between these you’ll gain valuable insights into where you can improve on outbound communication, where calls are being missed, unreturned, or contact is too far apart.
These stats will show inbound and outbound calls received from and made to your business contacts. You’ll see all contact with every business you deal with over the phone and a breakdown of how many calls were answered or missed for outgoing and incoming calls.
From these stats, you’ll see missed opportunities, room for improvement, and the value of each call. You can search and filter different metrics to unlock new insights and pull these as downloadable reports.
Contact Report
Non-Contact Report
The non-contact report provides a comprehensive overview of all businesses and phone numbers that have yet to be contacted. This tool allows users to efficiently track unengaged contacts, ensuring no potential leads are missed.
The report has various filter options, including the ability to sort by duration since the last contact attempt, whether calls were attempted or answered, and even filter by specific text criteria. These customisable filters enable users to quickly identify and prioritize outreach efforts, improving communication and engagement with their audience.
When will in2tel’s Customer Portal be released?
Our team has worked tirelessly to ensure this customer portal meets your needs. We believe these enhancements will significantly improve your overall in2tel experience. The portal will be rolled out slowly to all customers in the coming weeks.
If you are an in2tel customer, your lead contact will receive an invitation email. Once they are signed up, further users can be added to the portal.
If you’re looking for this kind of insight into your telecoms, why not give in2tel a try? We provide various solutions such as VoIP phone lines, hosted phone systems, and full call centre solutions. If you want to learn more, click the button below to open live and chat with one of the team.
