In today’s fast-paced business world, ensuring that customer support teams are always available when needed is essential. That’s why in2tel is excited to announce the launch of our Call Rota, designed to make managing your support team easier and more efficient than ever. Integrated with in2tel’s reliable VoIP network, this new tool ensures that calls are routed to the right person (or service) – whether it’s a live agent, voicemail, auto-attendant, or self-service line.
What is a Call Rota?
The Call Rota is a straightforward scheduling tool that allows managers to quickly assign support staff to specific time slots with a simple drag-and-drop interface. This user-friendly design makes it easier than ever to create and manage a flexible call rota, ensuring that customer calls are always directed to the right place.
Managers can assign up to five people per time slot, and if the first person on the rota is unavailable, the call will simply continue to the next person. This ensures no call goes unanswered, helping to keep your customer support running smoothly – without any interruptions.
Key Features of the Call Rota
Drag-and-Drop Scheduling: Forget the old, complicated spreadsheets. With our intuitive drag-and-drop format, assigning staff to specific time slots is as easy as clicking and dragging. It’s a simple way to manage schedules without any hassle.
Flexible Call Routing: Calls are routed automatically to the first available person in the slot. If they’re busy or unavailable, the call continues to the next person on the list – ensuring there’s no downtime and every call is answered promptly.
Assign Multiple Recipients per Slot: You can assign up to five people to each time slot, giving you the flexibility to ensure that calls are routed to whoever is available. This also helps accommodate for any last-minute changes to your team’s availability.
Versatile Call Recipients: The assigned number doesn’t have to be a person – it could be a voicemail, an auto-attendant, or even a self-service line. This means the system adapts to your business’s needs, whether you’re handling customer support or administrative tasks.
Manage Multiple Rotas with Ease: Whether you’re juggling different teams, departments, or shifts, you can easily create and manage separate rotas without any confusion. This flexibility means that you can set up specific schedules for different parts of your business—be it customer support, technical assistance, or administrative services—ensuring every call is routed to the right person at the right time. Plus, you can quickly switch between rotas to make updates, track availability, or review past schedules, all from a single, centralised platform.
Seamless Integration with in2tel VoIP Network: The Call Rota integrates smoothly with in2tel’s VoIP network, offering quick and reliable call routing without the need for complicated setups. Whether you’re managing a small team or a large call centre, the VoIP network ensures high-quality communication every time.
How to Access the Call Rota Planner
The Call Rota is available through the in2tel portal, a central hub where you can access all our services and tools. Whether you’re managing your team’s call schedules, reviewing call logs, or making adjustments, the portal provides everything you need in one easy-to-use platform. Accessing the Call Rota is quick and simple – just log into your in2tel portal and start organising your team’s rota in minutes.
Benefits for Your Business
Enhanced Efficiency: The drag-and-drop design saves time while providing a clear overview of your rota. It reduces errors and makes it easy to adjust schedules whenever needed.
Reliable Call Routing: By assigning multiple recipients to each time slot, you ensure that every call is answered. Whether it’s a person, voicemail, or automated service, your customers will always get through.
Scalability: Whether you have a small team or a large customer support centre, the Call Rota scales with your business needs. You can easily adapt the system as your team grows.
Improved Customer Experience: With reliable call routing, your customers will experience less wait time and always reach the right person or service for their needs.
The in2tel Call Rota is here to help streamline your customer support operations. With its easy-to-use interface, flexible call routing, and seamless integration with our VoIP network, managing your team’s rota has never been simpler. It’s all about keeping your customer service efficient and your support team organised.
So, why not give it a try? To start using the service, open a live chat, and one of our sales staff will give you advice on the best possible solution.
