Disaster-Proof Your Telephony: Solutions for Business Continuity
No one wants to think about disasters, but they can happen at any time. That’s why it’s crucial to have a solid continuity plan in place to keep your business running smoothly when the unexpected occurs. in2tel has been providing communication services in Ireland for over 17 years and has helped numerous businesses recover from disasters. Here are some telephony solutions that can improve continuity in your business:
SIP Trunks for Automatic Routing and Disaster Recovery
SIP (Session Initiation Protocol) technology is a great alternative to standard ISDN (Integrated Services Digital Network). SIP trunks offer automatic rerouting in the event of a disaster. With traditional ISDN circuits, there is no intelligence and limited disaster recovery configuration, which may take hours to implement.
SIP trunks allow for instant and automated call routing, which means that calls can be directed to an office or employee’s mobile phone that is still online, even if one or more offices or call centres are offline.
If a specific number is out of action or cannot be found, in2tel’s intelligent call routing can run through a pre-set list of numbers until an operational number is found. These numbers could be for another office location or employees mobile numbers.
With SIP trunking, you can also set spend and regional limitations to prevent your phone system from getting hacked.
Hosted Telephone Systems built in the Cloud
A hosted telephone system allows for multiple sites to run from a single PBX (Private Branch Exchange), enabling multiple offices and remote workers to collaborate under one platform.
One of the primary benefits of a hosted telephone system is that recovery and protection are the responsibility of the provider. Since the system is cloud-based, the provider is responsible for ensuring that the system remains operational and secure. This means that your business doesn’t have to worry about managing on-site hardware or IT infrastructure. Additionally, hosting on the cloud allows for automatic failover and disaster recovery, ensuring that your business stays connected even during a disaster.
This type of system is run through applications that can be run on desktops and mobile devices. Pricing is typically worked out per user, per month, and calls across the PBX are free, resulting in significant savings on internal calls.
Multiple Sites and Phone Systems for Redundancy
If your business operates across multiple sites using several telephone systems, you may be able to connect the systems, depending on the technology being used. Having two or more physical phone systems means that even if one goes down, calls for that system can be routed to other systems that remain operational. This redundancy ensures that your business stays connected even during a disaster.
Get Help from in2tel
If you need assistance with your continuity plans, in2tel offers all of the above mentioned technologies as well as many other telephony services to help keep your business running. We are a telecoms carrier and solution provider that offers affordable, bespoke designs often found in large-scale enterprises. Our services provide communication channels for contact centres, sales and marketing teams, and internal departments for a large variety of small businesses and SMEs.
