Call Centre Solutions: Operator Management

The In2tel system allows you to manage and plan your operator resources. Supervisors can see at a glance who is in call or on breaks and track performance using our call log reporting suite. The graphical, real-time "POD" view allows you to track targets and monitor operator performance. By combining this with our queue management facilities you can create supervisor views and wallboards to let you know exactly what is happening.

Key Features

  • Real-time "POD" wallboard view comparable with the best available from expensive customer premises equipment
  • Instant messaging between operators and supervisors

Benefits of Queue Management

  • Track breaks along with inbound and outbound calls for complete operator time management
  • Report on operator performance and targets for both individual operators, and groups of operators to spot long term trends
  • Easy operator hot desking

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