Call Centre Solutions: Overview

Our Call Centre solutions offer the tools required to deliver an effective, stable and data aware platform to maximise your call centre environment. These solutions are built to scale with your business making them suitable for small and large seat call centres alike. The “building blocks” nature of our platform also allows us to complement existing equipment to bridge any gaps in functionality which you may be experiencing.

The set of tools delivered with the In2tel platform helps contact centres to manage customer relationships from beginning to end, optimise agent schedules, analyse detailed reports to improve call centre efficiencies, survey customers, integrate with leading CRMs and improve their overall customer satisfaction.

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