Call Monitoring

Monitor Modes

Call Monitoring allows authorized users to monitor another extension user’s call in real-time. The supervisor can dial “feature codes” + “extension number” to monitor the extension user’s call.

The PBX supports the following monitor modes:

Listen (Default code: *90)
Listen mode allows the supervisor to listen to a call in real-time.
Whisper (Default code: *91)
Whisper mode allows the supervisor to speak/coach his staff to help them handle a call.

The other party could not hear the supervisor’s voice.
Barge-in (Default code: *92)
Barge-in mode allows the supervisor to join a call.

Configure Monitoring Permissions

You need to set monitor settings for both the supervisors and the monitored users, or the users could not monitor calls successfully.

Enable and select a monitor mode for the supervisors.
1. Go to Settings > PBX > Extensions, select the desired extensions, click Edit to bulk edit the extensions.
2. On the configuration page, click Features.
3. Check Monitor Settings, select a monitor mode for the users.
  
  Note: If you choose Extensive, the users can use any of the three monitor modes.
4. Click Save and Apply.
Set the extensions which will be monitored.
1. Go to Settings > PBX > Extensions, select the desired extensions, click Edit to bulk edit the extensions.
2. On the configuration page, click Features.
3. Check Monitor Settings, and check Allow Being Monitored.