in2pbx: Call Pickup Guide

Call Pickup is a feature that allows a user to answer an incoming call that rings on a telephone other than the user’s own.

Extension Call Pickup

When a user wants to pick up a call that is ringing at the other extension that is not in the same pickup group, the user can dial “Extension Pickup feature code (default *04) + Extension Number” to pick up the call.

Extension Call Pickup Feature Code

The default Extension Call Pickup feature code is *04.

You can change the code on Settings > PBX > General > Feature Code > Extension Pickup.

Operation

Dial *04[EXT_NUM] to pick up a call.

For example, the ringing extension number is 1000, you should dial *041000 to pick up the call.

Group Call Pickup

If extension users are in the same pickup group, they can dial the Group Call Pickup feature code (default *4) to pick up the group member’s incoming call.

Group Call Pickup Feature Code

The default Group Pickup feature code is *4.

You can change the code on Settings > PBX > General > Feature Code > Call Pickup.

Add a Pickup Group

Generally, You can set the extension users who are in the same department in a pickup group.

  1. Go to Settings > PBX > Call Features > Pickup Group, click Add.
  2. Set the pickup group.
    Call Pickup | in2tel
    • Name: Give the group a name to help you identify it.
    • Member: Select the desired extensions from the Available box to the Selected box.
  3. Click Save and Apply.

Pick up an Extension’s Call by BLF

You can set a BLF key of Extension Call Pickup on your phone. The BLF key will show the real-time status of the extension. When the extension is ringing, you can press the BLF key to pick up the call.

We take Yealink T27G v69.82.0.20 as an example below.

  1. Set a BLF key to monitor and pick up an extension.
    1. Log in to the phone web interface, go to Dsskey page.
    2. Set the BLF key as below.
      Call Pickup | in2tel
      • Type: Select BLF.
      • Value: Enter the extension number that you want to monitor.
      • Line: Choose the line where your extension is registered on.
      • Extension: Enter the feature code of extension pickup. The default code is *04.
    3. Click Confirm.
  2. To get notified when the monitored extension has an incoming call, set visual alerts and audio alerts for the BLF Pickup.
    Call Pickup | in2tel
    1. On the phone web page, go to Phone > Features > Call Pickup.
    2. In the Visual Alert for BLF Pickup, select Enabled. When a call reaches the monitored extension, you can see the incoming caller ID on your phone.
    3. In the Audio Alert for BLF Pickup, select Enabled .A “beep” sound will remind you of an incoming call for the monitored extension.
    4. Click Confirm.

If your configuration is correct, the BLF LED will turn green.

When the monitored extension has an incoming call, the followings occur on your phone, press BLF key to pick up the call.

  • The phone plays a warning tone.
  • The BLF LED turns red.

Pick up a Group Member’s Call by BLF

You can set a BLF key for Group Call Pickup on your IP phone. When your group member’s phone is ringing, you can press the BLF key to quickly pick up the call.

We take Yealink T27G v69.82.0.20 as an example below.

  1. Log in to the phone web interface, and go to the Dsskey page.
  2. Set the BLF key as below.
    Call Pickup | in2tel
    • Type: BLF
    • Value: Enter the feature code of group pickup. The default code is *4.
    • Label: Set a label that you want to display on the phone screen.
    • Line: Choose the line where your extension is registered on.
  3. Click Confirm. If your configuration is correct, the BLF LED will turn green.

To raise a ticket for in2pbx, please email issue@in2tel.ie.

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