AI-Powered Contact Centre
Never miss a chance to connect with your customers. Empower your contact centre with tools that ensure every call, chat, and interaction is an opportunity.
We’ll tailor your solution, choosing the correct software, at the correct price point. We can fully customise each design so that you have every feature and integration you need.
Features include business phone apps, unified communications, system integrations, omnichannel, high-volume messaging, AI, self-service, workforce engagement, card payment processing, and analytics.
in2tel offers 24/7/365 support provided by its dedicated Irish and UK-based team, ensuring customers receive prompt and reliable assistance whenever needed. With a 99.999% uptime SLA backed by multi-cloud infrastructure and robust disaster recovery measures, we guarantee seamless business continuity and top-tier service quality.
Contact Centre Benefits
Connect With Customers Across Every Channel
Provide live support across voice, social, and messaging—meeting your customers wherever they are.
Deliver seamless, high-quality service across all platforms and devices, with agents able to switch between digital channels effortlessly. Whether it’s a call, chat, or social message, conversations stay connected, ensuring a smooth customer experience.
Everything is managed from a single, intuitive console, making it easy to stay in control while keeping support fast, flexible, and efficient.
Deliver a Better Experience and Boost Revenue
Leave poor customer experiences behind with powerful data-driven tools. in2tel’s solutions help you deliver personalised interactions, AI-powered quick resolutions, and secure payment options—keeping customers happy and loyal.
Create lasting brand loyalty with effortless, proactive customer experiences. Let’s make every interaction count.
AI-powered Self-service For Faster Resolutions
With AI-powered self-service across voice and digital channels, they can find solutions in seconds, with no agent required. Smart, seamless, and always on-brand.
Boost customer satisfaction with an intelligent virtual agent designed for rapid problem-solving. Deliver human-like interactions that build trust and get real results—seamlessly.
Integrate with Other Business Systems
Quickly connect other small business systems, such as CRMs and helpdesk software, to enhance your customer support. It can currently integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams.
in2tel’s 5* Customer Support
A Smarter Approach to Contact Centre Success
Upgrading your contact centre isn’t about ripping out old systems and starting from scratch—it’s about making smart, strategic improvements that enhance both customer and agent experiences.
At in2tel, we help businesses modernise their contact centres by focusing on what matters:
The Right Tech for Your Business
Every business is different, and so are its needs. Whether you need a high-performance setup or a rock-solid, reliable solution, in2tel works with you to find the right fit. Our tailored approach ensures you get the best balance of efficiency, customer satisfaction, and cost-effectiveness—without overspending on unnecessary tech.
Let’s build a contact centre that works smarter, not harder. Get in touch today.
Our Customers
in2tel was able to help us adapt from an on-premises phone system to a cloud phone system, enabling us to continue to deliver our vital helpline for tenants experiencing housing problems whilst we worked remotely as part of COVID-19 public health restrictions.
Stephen Large
We have been using their services for a year, we changed the entire telephone system in our office, which works very efficiently. The staff are always willing to help.
Let’s Build Your Contact Centre!
If you’d like us to review your current contact centre, Please send your requirements to sales@in2tel.ie or via live chat, or contact form. We’ll have one of our experts give you an honest answer and if we can save you money.