Call Routing
Make sure your inbound calls are routed to the correct people, in the fastest way possible.
Create the perfect call routing plan, based on time, skillsets, availability, or something completely bespoke.
As one our Ireland’s largest employers, I would highly recommend in2tel as a service provider.
CPL
Increase Availability and Reduce Queues
Having customers constantly come through to the incorrect department or person will be unproductive. Route calls so that they hit people with the necessary experience the first time and remove the time wasted putting customers on hold, and transferring.
Time-based Routing
If you have multiple offices with different opening times or departments with different break schedules, time-based routing will ensure that an inbound call will hit the right team, based on the current time.
It ensures important calls are not missed and that customers don’t have to phone multiple times to get through to someone.
Skill-based Routing
Direct inbound calls to the correct department or person instantly.
Having customers constantly come through to the incorrect department or person will be unproductive. Route calls so that they hit people with the necessary experience the first time and remove the time wasted putting customers on hold, and transferring.
Custom Call Routing
Build your plan based on opening hours, location, or department’s needs.
We can integrate with CRMs and databases so that recognised numbers are put through to specific people. Whether it be a customer’s account manager or just someone they’ve already spoken to that day. Create a plan to keep both your customers and call handlers happy.
Why Choose the in2tel Network?
Benefit from carrier-grade quality calls, a multi-cloud infrastructure that allows a 99.999% uptime SLA, and encryption options for signalling (TLS) and media (SRTP/ZRTP).
Years of Experience
Happy Clients
Satisfaction
Ade Stack MPSI
Stacks Pharmacy
“They offered really good advice on how to save money on our line rental, which we were very happy to avail of.“
Brian Goggin
Siptel
“in2tel’s support team are always available for troubleshooting and usually resolves issues on the first call.”
Call Management Built around Customers
Pair with your business systems and other telephony services
Make sure calls always get answered
Call routing can allow multiple destinations based on priority. If department 1 does not answer, the call will go to department 2 before going to voicemail.
No call disruption
Customers will not notice the routing on the call. All this will take place while on the dial tone.
Link to business systems
You can link call routing strategies to your business systems so that customers are routed to their account managers based on the number dialling in.
Move Today!
Additional Services
Add additional voice services as and when you need them.
Business phone numbers
Low cost 1800, 0818, and area-code numbers with instant routing and live statistics.
Phone Lines
High-quality, low-cost phone lines with added call features if required.
Call Centre
Looking to manage high volumes of inbound or outbound calls?
Let’s get in touch!
If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.
FAQs
What is call routing?
Call routing automatically distributes incoming calls to chosen targets via a set of rules put in place by a phone network or system.
What types of call routing are there?
Common setups are based on availability, skillsets, and time of day. However, a telecoms company can create custom rules based on your demands. Calls do not have to go to a person, they could go to voicemail or an auto-attendant.
Can I change the destination of calls?
Yes, in2tel’s software allows customers to quickly change the destination of calls within seconds.
What systems can call routing integrate with?
Our team of developers have the capabilities to work with most systems. Almost any CRM or telephony service can be integrated.