Features

Live Chat

Extension Overview

This live chat widget is part of the in2tel phone system.

in2tel Live Chat supports real-time chat and voice. It includes a live editor for the chat box, advanced omnichannel messaging and agent collaboration tools, tailored to meet your business needs and enhance customer engagement.

Let your website visitors connect with you effortlessly through a single click, whether by call or chat, while you manage all customer interactions in one centralised platform.

The Benefits of Using Live Chat

Visitors can initiate a chat or call directly from the chat box with one click.
Share text, images, and emojis during conversations.
Switch to a voice call at any point during the chat.
No need to dial numbers—calls are browser-based, and free for both the customer and you.
Respond to SMS, WhatsApp, and Facebook messages from the same interface.
Identify visitors by matching their details with your CRM or phonebook contacts via the pre-chat form.

Convert Website Prospects into Leads

Converting your website visitors into engaged prospects has never been easier. in2tel Live Chat goes beyond text by adding voice and image capabilities.

Use an optional pre-chat form to collect visitor details and generate leads. Your staff can view this information when engaging in a live chat session. If a visitor’s email matches a contact in your connected CRM or PBX phonebook, the relevant details will also appear in the live chat contact view.

Customise Your Widget to Your Brand

Match Your Website’s Style

The Live Chat widget includes a live editor that lets you instantly customise styling, auto-response messages, and more—no need to switch between settings and your website.

Choose between Light and Dark modes, fully customise colours, opt for a bubble or bar style, and select from six different chat icon designs. Use advanced styling options to align the widget with your website’s branding.

Flexible Agent Identity Display

Decide whether to maintain consistent branding across different chat instances or display real agent names for a more personal touch.

For example:

Use a default agent name and avatar (e.g., company logo) for your support page.
Display actual agent details on your sales page for direct interaction.

Personalised Auto-Response Messages

Improve the visitor experience with customised welcome and auto-response messages. The interface can follow the visitor’s browser language or use a fixed language based on your preferences.

Capture Valuable Visitor Information

Include an optional pre-chat form to collect visitor details and generate leads. Agents can view these details after initiating a chat. If the email matches a contact in your connected CRM or phonebook, the relevant details will be displayed in the live chat interface.

in2tel Phone System

Live chat is a powerful feature of our comprehensive phone system designed to optimise communication and enhance team performance.

To explore how our full suite of tools can transform your business, visit the phone system product page for more details and discover how we can help streamline your operations today.

in2tel Phone System