Call Stats & Reports

Description

Free call stats and contact reports available to every customer in the in2tel portal.

Features

Call logs, search and filter by any call metric: outcome (answered/unanswered), duration, business name, date, start time, phone number, and service number. Contact reports showing who has/has not been contacted recently.

If you’re an existing customer without Call Stats access, please message us.

Call Stats | in2tel
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Where are You Missing Calls?

Every missed call could mean a lost sale, an unaddressed question, or a connection left unmade. Stay on top of every interaction, so you never miss a valuable opportunity. By providing real-time insights into each call’s outcome—answered or missed—you gain a complete picture of your communication flow.

With detailed filtering options, you can track and manage calls efficiently, ensuring you’re available when it matters most. Don’t let potential sales slip through the cracks.

Contact & Non-Contact Reports

Identify which of your contacts you’ve recently engaged with and who might need a follow-up call—whether they’re a supplier, customer, or stakeholder

Use the Non-Constact report to discover where you may be losing potential revenue, missing out on opportunities, or simply falling out of the loop. Don’t find out too late that your customers have gone somewhere else.

The report provides a clear breakdown of total calls, answered and missed, along with the most recent contact and attempted call dates for each contact.

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Benefit from the Business Phonebook

Call Stats includes an integrated phonebook, providing access to private and global contact records.

Global records are publicly available and regularly updated by in2tel. You can add business names to your call logs, clarify data, and enrich your contact reports for better insights.

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Comprehensive Call Logs

Get a clear view of your communications. Our detailed call logs allow you to track, search, and filter every call—helping you better understand your business interactions.

Ensure accountability, providing a reliable record for follow-ups and customer service evaluations. By keeping a comprehensive history of calls, you can identify high-priority contacts, anticipate customer needs, and maintain a well-documented communication trail for every business interaction.

Efficient Filtering Options

Call Stats is built for speed and efficiency, making it easy to track every call from the past six months.

Effortlessly filter calls by any criteria, such as inbound or outbound status, outcome (answered/missed), date, phone number, and more. Every detail is at your fingertips for clear, actionable insights.

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Why choose the in2tel network?

Benefit from carrier-grade quality calls, a multi-cloud infrastructure that allows a 99.999% uptime SLA, and encryption options for signalling (TLS) and media (SRTP/ZRTP).

19+

Years of Experience

3k+

Happy Clients

100%

Satisfaction

Ade Stack MPSI

Stacks Pharmacy

“They offered really good advice on how to save money on our line rental, which we were very happy to avail of.

Brian Goggin

Siptel

“in2tel’s support team is always available to troubleshoot and usually resolves issues on the first call.”

Services to Use With Call Stats

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Business Phone Numbers

Low cost 1800, 0818, and Area-code numbers with instant routing and live statistics.

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Business Phone System

Call from desktop, mobile, or handset in a single application throughout your business. Gain 100s of call features to ensure your communication excels.

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Business Phone Lines

High-quality, low-cost VoIP phone lines. Includes a phone number, and call routing features.

FAQs

How can I access in2tel Call Stats?

Call Stats is found within the in2tel customer portal. All in2tel customers will have access to Call Stats. If you require access please open the live chat.

What calls are recorded within Call Stats?

All incoming and outgoing calls on the in2tel phone network will be recorded within Call Stats. All handset, mobile, and web calls will be shown.

How far back can I search?

In the Call Stats Light, the last 6 months of calls can be searched.

How quickly is a call shown in Call Stats?

There is a 15-minute delay after the call is answered or missed.

Are the business names in my call log private?

Yes, any business data added by yourself will be private to your business, these will be shown in pink. in2tel’s global database are shown in grey and are from publicly available records.

Let us Try Lowering Your Bills

If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.

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