On-call Rota
Manage your on-call schedule with a simple drag-and-drop interface. Make sure your business is always available with automatic switching between users, based on time and date.
You can drag-and-drop, create multiple rotas, assign any landline/mobile number, and include auto-attendants/IVRs. SMS, email, and call recording are available.
Features
The Benefits
Make Sure Your Team is Always Reachable
With the ability to schedule rotas weeks or months in advance, your team can plan effectively while maintaining uninterrupted support. The call rota and its allocations are fully customisable around your working hours.
The flexibility to use both mobile and landline numbers ensures seamless communication, regardless of location.
Manage Multiple On-call Rotas
Manage multiple call rotas within a simple drag-and-drop system. Create your participants, add their associated numbers, and drag their names into their working hours.
Set up multiple on-call rotas, for different departments or service numbers.
Add Auto-attendants and Self-service
Enhance your on-call scheduling by directly integrating auto-attendants and self-service numbers into your rota.*
This feature allows callers to navigate options or resolve common queries without immediate staff intervention, reducing your team’s workload while ensuring a seamless customer experience.
* These services are sold separately by in2tel.
in2tel’s 5* Customer Support
Why choose the in2tel network?
Benefit from carrier-grade quality calls, a multi-cloud infrastructure that allows a 99.999% uptime SLA, and encryption options for signalling (TLS) and media (SRTP/ZRTP).
Years of Experience
Happy Clients
Satisfaction
Ade Stack MPSI
Stacks Pharmacy
“They offered really good advice on how to save money on our line rental, which we were very happy to avail of.“
Brian Goggin
Siptel
“in2tel’s support team is always available to troubleshoot and usually resolves issues on the first call.”
View our other services
Business Phone Numbers
Low cost 1800, 0818, and Area-code numbers with instant routing and live statistics.
Call Centre Software
Manage high volumes of inbound or outbound calls with ease. Our Call Centre software requires no infrastructure and allows flexibility.
Messaging Services
Contact customers via SMS or push notifications for sales, customer service, and security.
Get in Touch
If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.