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The end of the year is almost here, which means more than just presents and spending time with family and friends. For most businesses, the Christmas and New Year period includes closing or scaling back for the holidays and updating their services with holiday-specific recordings or routing rules.
In preparation for this holiday shutdown, we encourage any customers needing holiday-specific changes made to their services to email email@example.com with your requirements on, or before Wednesday 14th December 2022. Please ensure you attach the appropriate files and include clear instructions on how you want the new routing to operate, along with start and end dates and times for these changes. Please note the relevant charges.
Office shutdown: 24/12/2022 – 03/01/2023
Most of our staff will take a well-earned break from 15:00 on the 23rd of December to 09:00 on Tuesday 3rd of January 2023. We will have support staff available for critical support issues. For an immediate response, please call 0818 28 66 66 and select option 2, or if it’s not an emergency, please email firstname.lastname@example.org and we will deal with it as soon as we can.
To help us respond quickly, please have your account details, service number and a detailed description of the issue to hand along with some recent call samples.
Our Sales, Provisioning, and Billing teams will not be operating during this period.
Normal operations will return from Tuesday 3rd of January 2023 at 9 am.
Thank you for your support in 2022. We want to wish you a Merry Christmas and a Happy New Year. We hope you have a safe and relaxing break over the holiday period, and we look forward to continuing to work together in 2023.