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Call Pickup is a feature that allows a user to answer an incoming call that rings on a telephone other than the user’s own.
When a user wants to pick up a call that is ringing at the other extension that is not in the same pickup group, the user can dial “Extension Pickup feature code (default *04) + Extension Number” to pick up the call.
The default Extension Call Pickup feature code is *04.
You can change the code on Settings > PBX > General > Feature Code > Extension Pickup.
Dial *04[EXT_NUM] to pick up a call.
For example, the ringing extension number is 1000, you should dial *041000 to pick up the call.
If extension users are in the same pickup group, they can dial the Group Call Pickup feature code (default *4) to pick up the group member’s incoming call.
The default Group Pickup feature code is *4.
You can change the code on Settings > PBX > General > Feature Code > Call Pickup.
Generally, You can set the extension users who are in the same department in a pickup group.
You can set a BLF key of Extension Call Pickup on your phone. The BLF key will show the real-time status of the extension. When the extension is ringing, you can press the BLF key to pick up the call.
We take Yealink T27G v69.82.0.20 as an example below.
If your configuration is correct, the BLF LED will turn green.
When the monitored extension has an incoming call, the followings occur on your phone, press BLF key to pick up the call.
You can set a BLF key for Group Call Pickup on your IP phone. When your group member’s phone is ringing, you can press the BLF key to quickly pick up the call.
We take Yealink T27G v69.82.0.20 as an example below.