Connect with over 2 billion WhatsApp users and streamline business messaging by integrating WhatsApp Business Platform into the in2tel Phone System. Manage all your WhatsApp conversations, SMS/MMS messages, and internal team chats in one unified platform—boosting efficiency and eliminating app-switching.
Key Features
Unified Message Management: Send, receive, and organise WhatsApp messages directly within the in2tel app. Handle all business communications—including WhatsApp, SMS/MMS, and internal chats—in one place.
Chat-to-Call in One Click: Instantly escalate a conversation from chat to a voice call with just one click, ensuring smooth and efficient communication.
Automatic Contact Matching: Identify customers instantly with automated contact matching from PBX records, CRM, or helpdesk platforms—delivering personalised and context-aware interactions.
Smart Message Queuing: Distribute incoming WhatsApp messages to a queue of agents, balancing the workload and improving response efficiency.
Effortless Chat Assignment & Transfer: Easily reassign customer chats to a specific team member or queue while keeping the full chat history intact for seamless collaboration.
Centralised Chat Records & Backup: Store and manage all customer conversations in one place with automatic backup and scheduled cleanup options.
Comprehensive Analytics & Insights: Track key messaging metrics, including total messages sent, received, and failed, while accessing detailed chat history and message logs for performance evaluation.
WhatsApp Business Benefits
Streamline Customer Support – Manage all communications within a single, easy-to-use interface.
Boost Productivity – Quickly switch from chat to calls for real-time customer engagement.
Enable Remote Accessibility – Respond from anywhere via web, desktop, or mobile apps.
Cost-Effective Solution – No need for third-party services—everything is built into the in2tel ecosystem.
in2tel Phone System
The WhatsApp Business integration is just one powerful feature of the in2tel phone system designed to optimise communication and enhance team performance.
To explore how our full suite of tools can transform your business, visit the phone system product page for more details and discover how we can help streamline your operations today.
