8×8 UK Ltd is committed to providing the highest quality of Hosted IP Telephony and Unified Communications solutions to all our Customers worldwide, and to meeting its customers’ expectations in terms of quality, reliability, features and value.
8×8 will invest in resources, processes and systems in order to meet its business goals and objectives, and will commit to develop and maintain a quality system designed to not only meet, but to exceed the requirements of EN ISO 9001:2015.
The top management team have established and implemented this policy to ensure that 8×8’s approach to Quality is communicated and understood throughout the business and becomes a foundation on which the business will develop.
Top management is committed to:
Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed, and the focus on enhancing customer satisfaction is maintained.
Top management shall:
Take accountability for the effectiveness of the QMS.
Ensure the quality policy and quality objectives are established for the QMS and are compatible with the context and strategic direction of the Company.
Quality objectives have been set and are maintained as part of the QMS internal auditing, monitoring and management review processes, in order to enhance customer satisfaction.
Promote the use of a process approach and risk-based thinking.
Ensure that the resources needed for the QMS are available, including training, support and a suitable environment.
Communicate the importance of effective quality management and of conforming to the QMS requirements.
Ensuring that the QMS achieves its intended results.
Engage, direct and support persons to contribute to the effectiveness of the QMS.
Promote improvement.
Establish partnerships with suppliers and interested parties to provide an improved service.
