What is a SIP trunking?

In simple terms, it allows multiple phone calls to travel over a single network connection.

In communications, trunking is the term used to describe multiple calls shared on the same telephone line or frequency, rather than one call, per line.

SIP trunking combines this practise with Session Internet Protocol (SIP) and the use of data networks.

When companies like in2tel talk about SIP trunking today, we’re talking about the whole process of a call transfer using SIP. Leaving your organisation via a PBX, through our network and to its destination, this can be across a PTSN (public switched telephone network) or the Internet.

What is a SIP channel?

It’s a unit generally measured by the amount of bandwidth needed to transfer a call through a SIP connection.

The number of channels required is based on the number of calls your business will run at any one time. The beauty of SIP channels is that they are scalable, and they can be added or removed with ease when you’re expecting busy or quieter periods.

Are SIP and VoIP the same?

SIP and VoIP are both protocols that describe voice and data communications over the Internet.

An example of a VoIP call would be a WhatsApp call that uses your home broadband or mobile data.

What is a SIP trunk provider?

SIP trunks providers offer digital telecommunication services over the Internet. These services can be procured in various ways including converting existing telephone systems, a hosted telephone system, or the use of software applications.

in2tel is a telecoms company that specialises in SIP trunks. It offers a huge range of communication services including business landlines, phone systems, and call management software. All these services use SIP trunks to provide high-quality, low-cost calls and features.

If you would like to discuss how this technology could lower your phone bill, or improve your communications, contact us for free, via our live chat, calling our freephone number 1800 91 1800, or by emailing sales@in2tel.ie.

What are the benefits of SIP trunks?

Increased telephony features

IP telephony allows the use of a huge range of telephony features that can advance your contact centre. The features can quickly be implemented when needed and can be managed by the provider or the customer depending on the agreement.

Unlimited call capacity

SIP trunking allows a single number to answer numerous calls at any time. Customers will no longer hear an engaged tone and your office will be able to answer calls from dozens of calls to a single number.

The ability to build a presence

As SIP phone numbers are virtual, there are no regional regulations that state what the number must be. This can allow your business to appear like it’s coming from a specific town even though you’re calling from a mobile or fixed location.

Save money on call costs and line rental

The cost of a SIP call is much less than a traditional phone call saving you money on both line rental and call costs.

Easily scalable

Flexibility around the business is a benefit in any department. SIP channels can be added or removed almost instantly. This is perfect for businesses that face seasonality, are running marketing and sales campaigns, or are just adding capacity.

Free internal calls

This can be a huge saving for businesses with multiple sites. All internal calls in single or multiple offices will be free.

About in2tel

in2tel is a telecoms carrier and solution provider that’s been operating in Ireland and the UK for 15 years. It provides organisations with an affordable, bespoke design that is often found in large-scale enterprises. in2tel’s services provide communication channels for contact centres, sales and marketing teams and internal departments for a large variety of small businesses and SMEs.