Make Microsoft Teams your phone system

Make and receive external phone calls in Microsoft Teams through in2tel’s network!

Through Office 365 and Teams, Microsoft has become a business leader in unified communications. With the ability to collaborate, message, and meet internally; a full system is seen to be the ingredient.

Through in2tel you can replicate your phone system within Teams and create the ultimate unified communications tool. in2tel provide features such as IVR, call queuing, call management, and statistics which is perfect for remote working, an office phone system, or a call centre.


How does Teams telephony work?

Direct Routing and Operator Connect are programmes developed by Microsoft to allow network carriers such as in2tel to offer their call rates, and phone systems through Microsoft Teams.

in2tel will operate as your network provider with Microsoft teams replacing your traditional PBX or landline.

You’ll gain fantastic call rates with market-leading call capabilities, all through the in2tel network and Teams application.

Enjoy a simplified call experience with a platform you can trust, coupled with the expertise of one of Ireland’s leading network carriers.

The benefits of Microsoft Teams calling


A simpler calling experience

Calling through Teams reduces the number of applications needed to work. It brings all elements of business communication under a single platform. Call, chat, meet, and collaborate.

Work from anywhere

The improvement in broadband and mobile infrastructure has meant that business communication has developed from landlines and handsets to computers and VoIP calls. This flexibility has meant that departments can operate from anywhere without the restrictions of a location, office, or desk.

Modern calling capabilities

Add suitable call capabilities based on your work environment. For businesses with high volumes of external calls, Auto Attendants and Call Queues can be used to keep the flow of calls manageable.

To see an extensive list of what in2tel can provide see our voice services.

High-quality, low-cost calls

The in2tel network provides customers with some of the best call rates found in Ireland. The network uses VoIP technology to provide high-quality calls with disaster recovery and fraud protection built in.

in2tel’s market-leading support

in2tel strives to have the best customer support in the market by allowing our customers to talk directly to technical staff, who can explain things in a non-technical way.

Its network provides outstanding uptime and reliability, customer support is available 24/7 for 365 days a year.

Are you interested in finding out more?

If you’d like to speak to one of our experts, we would be delighted to organise a call, or a demo to showcase in2tel working with Teams.

Please message us via our live chat feature, call us for free on 1800 91 1800, or email

About in2tel

in2tel is a telecoms carrier and solution provider that’s been operating in Ireland and the UK for 15 years. It provides organisations with affordable, bespoke design that is often found in large-scale enterprises. in2tel’s services provide communication channels for contact centres, sales and marketing teams and internal departments for a large variety of small businesses and SMEs.


Can I keep existing phone numbers?

Yes, you can keep existing phone numbers with your current provider. in2tel has porting agreements with most of Ireland’s service providers.

Can I use a handset with Microsoft Teams?

Yes, Microsoft Teams can work with specific desk phones, conference phones, and meeting room systems.

What phones are supported for use with Teams?

in2tel can provide suitable device procurement. Microsoft also has a list of devices found in its store that are compatible.

Do l need a Teams or Microsoft 365 license?

Yes, you can use an existing Microsoft 365 or Teams license or if you are new to the platform, we can assist in getting this setup.

What is Operator Connect?

Operator Connect is an option for providing public switched telephone network (PSTN) connectivity with Teams. It allows carriers such as in2tel to provide their services through the Teams application.